Guest Services Coordinator

3 weeks ago

Glasgow, Glasgow City, United Kingdom Kimpton Hotels & Restaurants Full time
Guest Services Coordinator (Full-Time)

We are seeking a dedicated and enthusiastic Guest Services Coordinator (Full-Time) to join our team at Kimpton Hotels & Restaurants, where your individuality will shine as you create meaningful connections with our guests.

At Kimpton Hotels & Restaurants, we strive to provide an exceptionally personalized experience for every guest, whether they are unwinding in our luxurious facilities or enjoying exquisite culinary offerings. As a premier hotel brand, our focus is on delivering top-tier service and fostering genuine interactions within our vibrant community.

As a Guest Services Coordinator, you will be empowered to:

  • Be authentic - we encourage you to bring your true self to work, showcasing your unique personality.
  • Take initiative - we trust you to make decisions and use your creativity to forge heartfelt connections with our guests.
  • Make an impact - your contributions matter, and we will equip you with the resources necessary to craft unforgettable experiences for our guests daily.

What are the key responsibilities of a Guest Services Coordinator? Your primary duties will include welcoming guests, managing check-ins and check-outs, addressing inquiries or concerns, and promoting our loyalty program. You will play a vital role in enhancing our guests' overall experience, especially for our valued loyalty program members. We are looking for candidates who possess:

  • Availability to work 40 hours per week across various shifts, including weekends.
  • Experience in a similar role within a 4 or 5-star hotel environment is advantageous.
  • Proficiency in hotel management systems, with familiarity in Opera being a significant plus.
  • A commitment to delivering exceptional results through teamwork and personal engagement.
  • A warm demeanor and a proactive approach to service.
  • A willingness to collaborate with our team to uphold our service standards and delight our guests.

Joining Kimpton Hotels & Restaurants means more than just a job; it offers:

  • Financial stability - competitive hourly wage, guaranteed hours, paid overtime, complimentary meals during shifts, paid time off, and enhanced sick leave.
  • Career growth - comprehensive training programs, opportunities for advancement globally, and two paid volunteer days annually for a cause of your choice.
  • Employee benefits - discounted rates at our hotels and dining establishments, along with perks from various retailers.
  • Wellness support - generous parental leave policies, childcare assistance, and access to mental health resources.
  • Hotel-specific perks - exclusive discounts at our spa and dining venues.

If you are passionate about providing exceptional service and wish to be part of a company that values individuality, we encourage you to explore this opportunity.

At Kimpton Hotels & Restaurants, we are committed to fostering an inclusive environment where all team members are treated with respect and have equal opportunities for growth and development.

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