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Guest Relations Supervisor

3 months ago

Glasgow, Glasgow City, United Kingdom Marriott Full time

Additional Information Competitive Rate - Based on Experience

Job Number

Job Category Rooms & Guest Services Operations

Location Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

You are a host, problem solver and eagle eye all in one You are someone with a lot of experience in daily hotel operations, have a knack for guests and are attentive in everything you do. You are creative in delighting our guests every time and work with the Front Office Team to implement our standards and achieve a high level of guest satisfaction.

About Us: The Glasgow Marriott Hotel is undergoing an exciting refurbishment in 2024, bringing modern comfort and style to the city center. Located near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow, our hotel offers a vibrant and welcoming environment for both guests and staff. This is certainly the role for you to make a difference and be part of our transformational journey.

Why Marriott? At Marriott, you will join a global community and the #1 leader in Hospitality. Be inspired by what's possible, discover your future, and become the best version of yourself. At Marriott... Be you.

Key Responsibilities:

  • You have a talent for communication and are in constant contact with our guests
  • You are responsible for the VIP care of our guests
  • You independently develop methods and processes to increase guest satisfaction and also take current trends into account
  • You are present with the guests, are interested in their experiences and are a professional in the field of complaint management
  • As a person on duty, you are "hands-on" and lend a hand in the various departments when help is needed
  • You are present as a "host" in the guest areas, including the lobby and executive lounges
  • You evaluate our guest comments, keep an eye on our results, communicate them and derive measures and trends from them
  • You make daily safety tours through the entire building, document safety-relevant points and take care of their implementation
  • You are familiar with both the company's internal and legal safety regulations and put them into practice
  • You are a real team player with all hotel departments and the leadership team

Who we are looking for:

  • You have already gained relevant experience in the area of reception, guest relations or a supervisory position in a hotel
  • You are an experienced leader with a confident and calm demeanor
  • You are a communication talent with very good English skills
  • Your winning, charming and professional appearance, your can-do attitude and hands-on mentality are a natural part of your personality and you convince with your professionalism
  • Your willingness to perform inspires your team to peak performance and as a true team player you support the leadership team professionally with your expertise and advice

Perks You Deserve:

  • Discounted stays and food and beverage offerings at Marriott hotels worldwide
  • Free use of the Glasgow Marriott Leisure Club facilities
  • Access to discounts, rewards, and perks with top brands
  • Free meal during shifts
  • Staff parking during shifts
  • Learning & Development opportunities
  • Employee Assistance Programme
  • Dedicated benefits website

A Little More About Us: Marriott International boasts over 500 global locations, continually advancing the art of hosting to ensure brilliant travel experiences for our guests. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and meticulous details. Together, we will innovate and reinvent the future of travel.

Apply now to start your journey with Marriott

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.