Guest Experience Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Sonder Full time

Sonder is dedicated to revolutionizing hospitality and making exceptional stays accessible to everyone. Each Sonder property boasts a unique design, offering a diverse range of rooms, suites, and apartments. Our mobile app empowers guests to effortlessly navigate their stay, from check-in to checkout, with everything at their fingertips.

We are seeking an enthusiastic individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. As a Guest Experience Specialist, you will be the face of Sonder, ensuring our guests feel welcomed, supported, and valued throughout their stay.

Your Responsibilities:
  • Provide warm and personalized service to all guests, exceeding expectations and creating memorable interactions.
  • Proactively address guest inquiries and concerns, resolving issues efficiently and effectively.
  • Maintain a thorough understanding of Sonder's policies and procedures, ensuring compliance and adherence to standards.
  • Collaborate with team members to ensure seamless operations and a positive guest experience.
  • Contribute to a welcoming and inclusive atmosphere that reflects Sonder's values.
What We Offer:

We provide a competitive compensation package, comprehensive benefits, and the opportunity to be part of a dynamic and innovative company. At Sonder, you will have the chance to make a real impact and contribute to our mission of redefining hospitality.



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