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Front Desk Hospitality Agent

2 months ago

Glasgow, Glasgow City, United Kingdom Sonder Full time

About Sonder

Sonder is a revolutionary hospitality company that is changing the way people experience accommodations. With a focus on innovative, tech-powered service and inspiring, thoughtfully designed spaces, Sonder is making a world of better stays open to all.

Our Mission

We are dedicated to delivering amazing guest experiences and creating a seamless, hassle-free stay for our guests. Our team of hospitality experts is passionate about providing exceptional service and ensuring that every guest feels welcome and at home.

The Role

We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for providing exceptional service to our guests, ensuring that their stay is nothing short of amazing. Your primary responsibilities will include:

  • Guest Service
    • Be the first point of contact for our guests, providing a warm and welcoming experience
    • Guide guests through the Sonder experience, ensuring they are able to make the most out of their stay
    • Provide friendly, upbeat service to all guests, both in person and via digital communication
  • Problem Solving
    • Utilize your problem-solving skills to resolve guest complaints and issues in a timely and professional manner
    • Work closely with the hospitality team to ensure that all guest requests are met and exceeded
  • Administrative Tasks
    • Assist with administrative tasks, such as managing guest communications and resolving issues
    • Work closely with the leadership team to ensure that all operations are running smoothly
  • Team Collaboration
    • Collaborate with the hospitality team to ensure that all guest needs are met
    • Share your knowledge and expertise with other team members to ensure that everyone is equipped to provide exceptional service

What We're Looking For

We are seeking a highly skilled and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have:

  • Excellent Communication Skills
    • Strong verbal and written communication skills, with the ability to communicate effectively with guests and team members
  • Problem-Solving Skills
    • The ability to think critically and resolve problems in a timely and professional manner
  • Attention to Detail
    • A high level of attention to detail, with the ability to manage multiple tasks and priorities
  • Teamwork and Collaboration
    • The ability to work effectively in a team environment, with a focus on collaboration and communication

What We Offer

We offer a competitive compensation package, including:

  • Competitive Salary
  • Generous Stock Plan
  • Medical, Dental, and Vision Insurance
  • Flexible Vacation
  • Annual Free Credits and Discounts to Stay in Sonder

Join Our Team