Front Desk Hospitality Agent

2 weeks ago


Glasgow, Glasgow City, United Kingdom Sonder Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on making their stay as comfortable and enjoyable as possible.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a Front Desk Hospitality Agent, you will be the face of Sonder and will be responsible for providing exceptional customer service to our guests. This is a fast-paced and dynamic role that requires a high level of energy and enthusiasm.

Key Responsibilities
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues related to guest stays.
  • Work closely with the hospitality team to ensure that all guests have a positive and memorable experience.
  • Assist with administrative tasks, such as data entry and reporting.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High level of energy and enthusiasm.
  • Ability to work effectively in a team environment.
  • Previous experience in a customer-facing role is an asset.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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