Front Desk Hospitality Agent

3 days ago

Glasgow, Glasgow City, United Kingdom Sonder Full time

About Sonder

Sonder is a revolutionary hospitality company that is changing the way people experience accommodations. With a focus on innovative, tech-powered service and inspiring, thoughtfully designed spaces, Sonder is making a world of better stays open to all.

Our Mission

We are dedicated to delivering amazing guest experiences and creating a seamless, hassle-free stay for our guests. Our team of hospitality experts is passionate about providing exceptional service and ensuring that every guest feels welcome and at home.

The Role

We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for providing exceptional service to our guests, ensuring that their stay is nothing short of amazing. Your primary responsibilities will include:

  • Guest Service
    • Be the first point of contact for our guests, providing a warm and welcoming experience
    • Guide guests through the Sonder experience, ensuring they are able to make the most out of their stay
    • Provide friendly, upbeat service to all guests, both in person and via digital communication
  • Problem Solving
    • Utilize your problem-solving skills to resolve guest complaints and issues in a timely and professional manner
    • Work closely with the hospitality team to ensure that all guest requests are met and exceeded
  • Administrative Tasks
    • Assist with administrative tasks, such as managing guest communications and resolving issues
    • Work closely with the leadership team to ensure that all operations are running smoothly
  • Team Collaboration
    • Collaborate with the hospitality team to ensure that all guest needs are met
    • Share your knowledge and expertise with other team members to ensure that everyone is equipped to provide exceptional service

What We're Looking For

We are seeking a highly skilled and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have:

  • Excellent Communication Skills
    • Strong verbal and written communication skills, with the ability to communicate effectively with guests and team members
  • Problem-Solving Skills
    • The ability to think critically and resolve problems in a timely and professional manner
  • Attention to Detail
    • A high level of attention to detail, with the ability to manage multiple tasks and priorities
  • Teamwork and Collaboration
    • The ability to work effectively in a team environment, with a focus on collaboration and communication

What We Offer

We offer a competitive compensation package, including:

  • Competitive Salary
  • Generous Stock Plan
  • Medical, Dental, and Vision Insurance
  • Flexible Vacation
  • Annual Free Credits and Discounts to Stay in Sonder

Join Our Team

  • Front Desk Hospitality Representative

    6 days ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...

  • Front Desk Hospitality Representative

    7 days ago

    Glasgow, Glasgow City, United Kingdom Sonder Full time

    About SonderSonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on delivering exceptional service and creating memorable stays.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Hospitality Agent. As a...

  • Front Desk Associate

    9 hours ago

    Glasgow, Glasgow City, United Kingdom Valor Hospitality Europe Full time

    About the RoleWe are seeking a friendly and energetic Front Desk Associate to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.Key ResponsibilitiesProvide a warm and welcoming experience for all guests,...

  • Front Desk Associate

    12 hours ago

    Glasgow, Glasgow City, United Kingdom Valor Hospitality Europe Full time

    About the RoleWe are seeking a friendly and energetic Front Desk Associate to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.Key ResponsibilitiesProvide a warm and welcoming experience for all guests,...

  • Front Desk Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom Klarent Hospitality Limited Full time

    About the Role:Klarent Hospitality Limited is seeking a highly skilled and experienced Front Desk Manager to oversee the front office activities between the Guest, the hotel, and the various hotel departments.Key Responsibilities:Supervise Front Desk operations during assigned shifts to consistently high standards.Ensure the shift team has a current...

  • Front Desk Manager

    4 days ago

    Glasgow, Glasgow City, United Kingdom Klarent Hospitality Limited Full time

    About the Role:Klarent Hospitality Limited is seeking a highly skilled and experienced Front Desk Manager to oversee the front office activities between the Guest, the hotel, and the various hotel departments.Key Responsibilities:Supervise Front Desk operations during assigned shifts to consistently high standards.Ensure the shift team has a current...

  • Hospitality Ambassador

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Aimbridge Hospitality Full time

    About the RoleAimbridge Hospitality is seeking a highly motivated and customer-focused Guest Service Assistant to join our team at Mercure Glasgow City Hotel. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key ResponsibilitiesGuest Welcome and Check-in: Greet...

  • Front Office Manager

    7 days ago

    Glasgow, Glasgow City, United Kingdom Klarent Hospitality Limited Full time

    About the Role:Klarent Hospitality Limited is seeking a highly skilled and experienced Front Office Manager to join our team. As a Front Office Manager, you will be responsible for overseeing the front office activities between the guest, the hotel, and the various hotel departments.Key Responsibilities:Supervise Front Desk operations during assigned shifts...

  • Front Office Receptionist

    7 days ago

    Glasgow, Glasgow City, United Kingdom RBH Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at RBH Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesWelcoming...

  • Front Office Receptionist

    6 days ago

    Glasgow, Glasgow City, United Kingdom RBH Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at RBH Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesWelcoming...

  • Front Desk Associate

    6 days ago

    Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Associate

    7 days ago

    Glasgow, Glasgow City, United Kingdom YOTEL Glasgow Full time

    About the RoleThe Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.Key ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Coordinator

    1 day ago

    Glasgow, Glasgow City, United Kingdom Blue Arrow Full time

    Job Title: Front Desk CoordinatorJob Summary: We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Blue Arrow. As the first point of contact for our clients, you will be responsible for providing exceptional service and support to our clients and staff.Key Responsibilities:Manage Meeting Room Bookings: Coordinate...

  • Front Desk Coordinator

    1 day ago

    Glasgow, Glasgow City, United Kingdom Blue Arrow Full time

    Job Title: Front Desk CoordinatorJob Summary: We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Blue Arrow. As the first point of contact for our clients, you will be responsible for providing exceptional service and support to our clients and staff.Key Responsibilities:Manage Meeting Room Bookings: Coordinate...

  • Front Desk Associate

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom LGH Hotels Management Full time

    About the Opportunity Are you passionate about providing exceptional guest experiences? LGH Hotels Management is seeking a friendly and welcoming individual to join our team as a Front Desk Associate at our Glasgow Hotel. As the first point of contact for our guests, you will be responsible for ensuring a smooth and positive check-in process. You'll assist...

  • Front Desk Associate

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Glasgow Argyle Hotel, Signature Collection by Best Western Full time

    About the Role We are seeking a friendly and service-oriented individual to join our team as a Front Desk Associate at Glasgow Argyle Hotel, Signature Collection by Best Western. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience. Your Responsibilities Warmly greet and assist guests...

  • Reservations Coordinator

    11 hours ago

    Glasgow, Glasgow City, United Kingdom Valor Hospitality Europe Full time

    Reservations Agent - GlasgowWe are seeking a dedicated Reservations Agent to join our dynamic reservations team at Valor Hospitality Europe. As a key member of our team, you will play a crucial role in maximizing revenue opportunities and providing exceptional customer experiences.The Role:As our Reservations Agent, you will be responsible for coordinating...

  • Reservations Coordinator

    8 hours ago

    Glasgow, Glasgow City, United Kingdom Valor Hospitality Europe Full time

    Reservations Agent - GlasgowWe are seeking a dedicated Reservations Agent to join our dynamic reservations team at Valor Hospitality Europe. As a key member of our team, you will play a crucial role in maximizing revenue opportunities and providing exceptional customer experiences.The Role:As our Reservations Agent, you will be responsible for coordinating...

  • Front Office Receptionist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at RBH Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesWelcoming...

  • Hotel Front Desk Associate

    1 day ago

    Glasgow, Glasgow City, United Kingdom Moxy Glasgow SEC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Moxy Glasgow SEC. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Guest Arrival and Departure: Greet and welcome guests,...