Front Desk Associate

3 weeks ago

Glasgow, Glasgow City, United Kingdom Glasgow Argyle Hotel, Signature Collection by Best Western Full time

About the Role

We are seeking a friendly and service-oriented individual to join our team as a Front Desk Associate at Glasgow Argyle Hotel, Signature Collection by Best Western. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience.

Your Responsibilities

  • Warmly greet and assist guests with check-in and check-out procedures.
  • Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly and efficiently.
  • Handle incoming calls, manage reservations, and provide information about hotel amenities and local attractions.
  • Maintain a clean and organized reception area, ensuring a positive first impression for all guests.
  • Collaborate with other team members to ensure smooth hotel operations.

The Ideal Candidate

You possess excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service. You are highly organized, detail-oriented, and able to multitask effectively in a fast-paced environment. A positive attitude and a commitment to teamwork are essential qualities.

Benefits of Joining Our Team

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • Employee discounts on hotel stays and other amenities.
  • Comprehensive benefits program, including health insurance and retirement plan options.

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