Customer Service Representative
5 days ago
About the Role
The Front Desk Associate working at YOTEL Glasgow is a key position that requires a high level of customer service and communication skills. As a member of our Mission Control Crew, you will be responsible for ensuring a seamless experience for our guests, from check-in to check-out.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain a high level of accuracy with transactions.
- Work collaboratively with the hotel team to ensure a smooth and efficient operation.
Requirements
- Previous experience as a hotel Receptionist or in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask with ease.
- High school diploma or equivalent required.
What We Offer
As a Front Desk Associate at YOTEL Glasgow, you will have the opportunity to work in a dynamic and innovative environment, with a team that is passionate about delivering exceptional guest experiences. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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