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Customer Service Representative

2 months ago

Glasgow, Glasgow City, United Kingdom Diligenta Full time £21,840 - £23,000
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing a seamless customer experience, handling inbound calls, and resolving customer queries in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, ensuring a positive experience and resolving queries in a timely manner.
  • Handle inbound calls from customers regarding their life assurance, savings, investments, or pension plans.
  • Assist customers with planning for retirement, accessing investments, updating personal information, and supporting families during bereavements.
  • Work collaboratively with colleagues to ensure a seamless customer experience.
  • Participate in comprehensive training to develop skills and knowledge in financial services.
What We Offer
  • No weekend working.
  • 31 days annual leave (including UK Bank Holidays).
  • Annual discretionary bonus eligibility.
  • Perks at Work (online discounted shopping).
  • Car lease scheme and Jaguar Land Rover discount.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Annual volunteering day.
  • Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Personal and career development opportunities within Diligenta.
Requirements
  • Excellent listening, verbal, and written communication skills.
  • Ability to remain calm under pressure and provide a seamless customer experience.
  • Problem-solving skills and flexibility to adapt to changing priorities.
  • Proficient in Microsoft Office (Word & Excel).
  • Comfortable switching between multiple IT applications with attention to detail.
About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to work in a dynamic and supportive environment, we encourage you to apply.