Customer Service Representative
2 months ago
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing a seamless customer experience, handling inbound calls, and resolving customer queries in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service to customers via phone, ensuring a positive and empathetic experience.
- Handle customer queries and resolve issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with product knowledge and regulatory requirements.
- Participate in ongoing training and development to enhance skills and knowledge.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office (Word & Excel).
- Ability to work in a team environment and adapt to changing priorities.
- No weekend working.
- 31 days annual leave (including UK Bank Holidays).
- Annual discretionary bonus eligibility.
- Perks at Work (online discounted shopping).
- Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work scheme and interest-free season ticket loans.
- Annual volunteering day.
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
- Personal and career development opportunities within Diligenta.
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