Repair Claims Coordinator

1 month ago

Manchester, United Kingdom Woodgate & Clark Full time
Repair Claims Coordinator
Job Type: Full Time, Permanent
Location: Manchester
Working Hours: 37.5 per week, Monday to Friday
Salary: Competitive, plus excellent benefits
Benefits
An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career.
A competitive base salary based on your level of experience & qualifications.
Contributory Company Pension.
Life assurance x 4 annual basic salary.
25 days holiday, plus bank holidays, with purchase/buy back scheme.
X 2 CSR volunteer days.
An extensive Employee assistance programme, including 24-hour private GP access, wellbeing, legal advice and access to various other lifestyle and family support and benefits.
Up to £5000 employee referral bonus per successful introduction with no cap per annum.
Various discounts on lifestyle benefits, such as retail and homewares, via our ‘AdvoPerks’ scheme.
About us
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.
At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession.
Specialist Services, part of Woodgate & Clark, has its own repair network, Quadrassist, which was founded in 2013.   The Quadrassist network comprises around 100 general contractors, specialist services and a network of internal and external Surveying Services.
Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery which sets us apart in our field.
The Vacancy – Repair Claims Coordinator:
We’re looking for a Repair Claims Project Coordinator, with a background in insurance claims handling, to work with our Quadrassist Network to carry out an agreed scope of works following an insurance claim approval, liaising with Insurers and Loss Adjusters throughout. The role can be remote; however candidates will need to occasionally travel to Manchester for meetings.
What you’ll be doing
Appoint our Quadrassist contractors as agreed, whilst remaining conscious of a client’s specific requirements.
Manage “Cradle to Grave” coordination of repair works per job, advising on availability, making appointments and negotiating soonest possible timelines to carry out work.
Undertake the initial estimate validation and validate final account & supporting documents.
Manage the contractors to ensure SLA compliance takes place and escalate any non-adherence to your line manager.
Proactively communicate with contractors, policyholders. loss adjusters and Insurers throughout the repair process, ensuring regular contact with all parties.
Carry out daily quality calls with the policyholders, to ensure that they are satisfied with their repair progression.
Provide updates to Management on contractor performance, as well an any improvements you think would benefit our current process.
About you
Exceptional customer service and negotiation skills.
A background and/or understanding of insurance repair work - this is essential for the role.
Experience of providing technical building support advice to policy holders – training will be provided however previous knowledge would be helpful.
Experience of arranging appointments, liaising with vulnerable customers and a calm methodical approach to prioritising urgent repairs.
The ability to put yourself in the policy holders position and manage challenging conversations.
Ability to work as an individual and also work with a team of professionals.
Competent use of technology.
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply or call for an informal discussion
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.
Woodgate & Clark uses a third party to undertake a number of checks.  Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check

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