Repair Claims Project Coordinator

4 days ago


Manchester, United Kingdom Woodgate & Clark Full time

Job Type: Full Time, Permanent

Location: Remote, with occasional travel to Manchester

Working Hours: 37.5 per week, Monday to Friday

Salary: Competitive, plus excellent benefits

Benefits:

  • An inclusive and people-centric work environment, with a comfortable and professional atmosphere.
  • A competitive base salary based on your level of experience and qualifications.
  • Contributory Company Pension.
  • Life assurance x 4 annual basic salary.
  • 25 days holiday, plus bank holidays, with purchase/buy back scheme.
  • An extensive Employee Assistance Programme, including 24-hour private GP access, wellbeing, legal advice, and access to various other lifestyle and family support and benefits.
  • Up to GBP5000 employee referral bonus per successful introduction with no cap per annum.
  • Various discounts on lifestyle benefits, such as retail and homewares, via our AdvoPerks scheme.

About Us:

Woodgate & Clark is a leading provider of loss adjusting services to the UK insurance market, with over 40 years of experience. As part of the Van Ameyde Group, Europe's market leader in international claims management, we pride ourselves on our superior technical expertise and the quality of the service we provide to our clients.

Our core focus is delivering professional standards of technical excellence and superior levels of customer care. We have a passion for service delivery that sets us apart in our field.

The Vacancy: Repair Claims Project Coordinator

We are seeking a skilled Repair Claims Project Coordinator to work with our Quadrassist Network to carry out an agreed scope of works following an insurance claim approval, liaising with Insurers and Loss Adjusters throughout. The role can be remote, with occasional travel to Manchester for meetings.

Key Responsibilities:

  • Appoint our Quadrassist contractors as agreed, while remaining conscious of a client's specific requirements.
  • Undertake the initial estimate validation and validate final account and supporting documents.
  • Manage the contractors to ensure SLA compliance takes place and escalate any non-adherence to your line manager.
  • Proactively communicate with contractors, policyholders, and other stakeholders.
  • Carry out daily quality calls with the policyholders to ensure they are satisfied with their repair progression.
  • Provide updates to Management on contractor performance and suggest improvements to our current process.
  • Experience of providing technical building support advice to policyholders, with training provided.
  • Experience of arranging appointments, liaising with vulnerable customers, and a calm methodical approach to prioritizing urgent repairs.
  • The ability to put yourself in the policyholders' position and manage challenging conversations.


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