Repair Coordinator

3 months ago


Manchester, United Kingdom Blackthorn Repair Network Limited Full time

**Repair Coordinator**

Location - Office based - Manchester

From £21,000 to £23,000 per annum based on experience and passing probation

Start: Immediate

Hours: 40 hours per week between 8am to 6pm Mon to Fri and 8am to 1pm Sat

**Blackthorn Repair Management**

Blackthorn manages accident damage repairs to clients’ vehicles following their involvement in a road traffic accident across the UK and NI.

We are a client-focused company that takes pride in delivering excellent customer service. We work in an environment that is both professional and fun. We believe Teamwork and hard work is the key to our success.

We recruit based on your ability to fit with our organisation’s core values, and the ability to work as part of a close-knit team in a fast-paced environment.

**The Role**

We have a fantastic opportunity for a Repair Coordinator to join our new Manchester team.

**About you**
- You are proactive with excellent communication skills
- You’re a real people person who can build trust and support across a wide network of areas
- Previous experience in a team leader / client relationship / automotive sector / insurance sector is desirable but not essential
- You will have an attention to detail and accuracy in relation to data
- You have planning, organisation and time management skills
- Be able to build relationships and influence outcomes with both internal and external stakeholders
- Good computer skills including the use of Microsoft products and web based client relationship / claims management tools
- Previous experience in customer services / automotive sector / insurance sector is desirable but not essential (we will employ the right person with or without the experience)

**Typical duties for a Customer Service Advisor could include**
- Understanding the needs of the individual customer (driver involved in a RTA)
- Answering customer enquiries
- Providing information about our services
- Keeping detailed notes and records
- Ensuring good customer service for the client
- Making and receiving calls to clients and other professionals
- Keeping detailed notes
- Maintaining customer files
- Building customer relationships
- Maintaining good attention to detail
- Maintain confidentiality
- Liaise with repair network

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M28 3DG: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: MAN01co-ord


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