Coordinator for Repair Claims Management
4 weeks ago
Position: Repair Claims Coordinator
Employment Type: Full Time, Permanent
Location: Remote with occasional travel required
Working Hours: 37.5 hours per week, Monday to Friday
Compensation: Competitive salary with comprehensive benefits
Benefits Overview:
- A welcoming and inclusive workplace that prioritizes employee development and support.
- Competitive salary commensurate with experience and qualifications.
- Company Pension Scheme with contributions.
- Life insurance coverage at four times the annual salary.
- Generous holiday allowance of 25 days plus public holidays, with options for additional leave.
- Two dedicated CSR volunteer days per year.
- Extensive Employee Assistance Program, including 24/7 access to private GP services, wellness resources, legal support, and family benefits.
- Referral bonus program offering up to £5000 for successful introductions.
- Access to lifestyle discounts through our 'AdvoPerks' program.
About Our Company:
I4 has been a trusted provider of loss adjusting services in the UK insurance sector for over four decades. As part of a leading European group in international claims management, we are committed to delivering exceptional service and technical expertise.
Our specialist division focuses on maintaining high standards of customer care and technical excellence, ensuring that we stand out in our industry.
Role Overview – Repair Claims Coordinator:
We are seeking a Repair Claims Coordinator with experience in insurance claims management to collaborate with our network of contractors. This role involves overseeing the execution of repair work following claim approvals, while maintaining communication with insurers and loss adjusters throughout the process.
Key Responsibilities:
- Assign contractors from our network based on client specifications.
- Oversee the complete lifecycle of repair projects, ensuring timely execution and communication.
- Conduct initial estimate validations and finalize accounts with supporting documentation.
- Monitor contractor performance to ensure compliance with service level agreements and escalate issues as necessary.
- Maintain proactive communication with all stakeholders, including contractors, policyholders, and insurers.
- Conduct regular quality assurance calls with policyholders to ensure satisfaction with repair progress.
- Provide management with insights on contractor performance and suggest process improvements.
Candidate Profile:
- Outstanding customer service and negotiation abilities.
- Understanding of insurance repair processes is essential.
- Experience in providing technical support related to building repairs is advantageous.
- Proficient in scheduling appointments and managing communications with diverse clients.
- Empathetic approach to handling challenging conversations with policyholders.
- Able to work independently and collaboratively within a professional team.
- Competent in using technology effectively.
If you possess the relevant experience and are interested in joining a forward-thinking organization that values employee growth, we encourage you to consider this opportunity.
I4 is an equal opportunity employer and welcomes applications from all individuals regardless of their background.
All employment offers are contingent upon satisfactory completion of reference checks and background verification processes.
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