Fnol/ Claims Handler
5 months ago
**Job description**
**Roles and Responsibilities**
- Maintaining a high standard of knowledge to assist with problem solving within the department
- To make contact with referred customers within time periods stipulated within referrer SLA
- To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events
- To liaise with third party insurers, witnesses, repairers and other interested parties as necessary to validate claim
- To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions
- To establish roadworthiness of customer’s vehicle
**Key skills and attributes**
- Excellent IT skills
- Experience using Proclaim system is an advantage
- Ability to manage time effectively.
- Ability to work under pressure. - Excellent organisational skills
- Problem solving skills
- Experience working within the Accident Management Industry, Motor Trade or Insurance arena would an advantage
**Benefits**:
- 25 Days annual leave plus bank holidays
- Day off on your birthday
- Company events
- Company pension scheme
- Cycle to work scheme
- Casual dress code
- Pizza and raffle day last Friday of the month
- Annual or quarterly bonus
- Free, on site, parking
- Relaxed and fun working environment
**Salary**: £25,000.00-£26,000.00 per year
**Experience**:
- Claims Processing: 1 year (preferred)
Ability to Commute:
- Manchester (required)
Ability to Relocate:
- Manchester: Relocate before starting work (required)
Work Location: In person
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