Rta Claims Handler

3 months ago


Manchester, United Kingdom Auto Claims Assist Ltd Full time

Roles and Responsibilities
- Thoroughly investigating liability circumstances on cases, gathering evidence, and arguing liability in favour of our customers
- Monitoring the progression of live hire cases
- Monitor the progress of repairs to the customers’ damaged vehicles.
- Monitor the progress of claims where customers’ damaged vehicles are deemed a total loss.
- Updating and liaising with clients, work providers and external parties on the progression of claims
- Managing a claims case load in line with company processes, procedures, and SLA’s
- Ensuring an excellent standard of customer service is maintained.

Key Skills & Attributes Required
- Confident decision maker and problem solver
- Ability to work under pressure in a fast-paced environment.
- Clear and confident telephone manner and strong written communication skills
- Commercial awareness and innovative thinking
- Ability to build, establish and maintain rapport with clients, work providers and external parties.
- Positive/proactive approach to problem solving, complaints and difficult clients.
- Ability to work individually or as part of a team.
- Attention to detail, maintaining accuracy of data input and management information (MI)
- Excellent organisation, time, and task management skills
- Computer literate (Office, Word, Excel etc)
- Experience with Pro-Claim (Desirable but not essential)

Required Education, Skills, and Qualifications
Desired Experience
- Credit Hire & Claims Handling - 1+ year essential, 2+ desirable
- Knowledge of ABI GTA

**Benefits**:

- 25 Days annual leave plus bank holidays
- Day off on your birthday
- Company events
- Company pension scheme
- Cycle to work scheme.
- Casual dress code
- Pizza and raffle day last Friday of the month
- 8-hour shift
- Annual bonus
- Free, on site, parking
- Management development
- Relaxed and fun working environment.

**Salary**: £25,000.00-£27,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Claims Processing: 1 year (required)

Work Location: In person


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