Claims Repair Project Coordinator

4 weeks ago

Manchester, United Kingdom I4 Full time

Claims Repair Project Coordinator

Job Type: Full Time, Permanent

Location: Remote with occasional travel

Working Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive, with excellent benefits

Benefits

  • A welcoming and inclusive workplace that fosters professional growth and development.
  • A competitive salary reflective of your experience and qualifications.
  • Company Pension Plan with contributions.
  • Life insurance coverage equivalent to four times your annual salary.
  • 25 days of annual leave plus public holidays, with options for additional leave.
  • Two days dedicated to community service volunteering.
  • Comprehensive Employee Assistance Program, including 24/7 access to a private GP, wellness support, legal advice, and various family and lifestyle benefits.
  • Employee referral bonuses up to £5000 for successful introductions, with no annual cap.
  • Discounts on lifestyle benefits through our 'AdvoPerks' program.

About Us

I4 has been a leader in providing loss adjusting services to the UK insurance sector for over four decades. Since joining the Van Ameyde Group in 2015, we have enhanced our position as a premier provider in international claims management.

At I4, we are committed to delivering exceptional technical expertise and high-quality service to our clients, boasting one of the highest ratios of qualified professionals in the industry.

Our specialized division has developed a robust repair network, which includes numerous contractors and a blend of internal and external surveying services.

The Role – Claims Repair Project Coordinator:

We are seeking a Claims Repair Project Coordinator with experience in insurance claims management to collaborate with our repair network. This role involves executing a defined scope of work following insurance claim approvals and maintaining communication with insurers and loss adjusters throughout the process.

Key Responsibilities

  • Engage our network of contractors while considering specific client needs.
  • Oversee the entire lifecycle of repair projects, ensuring timely appointments and negotiations for the quickest possible service.
  • Conduct initial estimate assessments and validate final accounts along with supporting documentation.
  • Ensure compliance with service level agreements by managing contractor performance and escalating issues as necessary.
  • Maintain proactive communication with contractors, policyholders, loss adjusters, and insurers throughout the repair process.
  • Perform daily quality assurance calls with policyholders to confirm satisfaction with repair progress.
  • Provide management with updates on contractor performance and suggest improvements to current processes.

Candidate Profile

  • Outstanding customer service and negotiation capabilities.
  • Understanding of insurance repair processes is essential.
  • Experience in providing technical support related to building repairs is advantageous.
  • Proven ability to manage appointments and communicate effectively with diverse customers.
  • Empathetic approach to managing challenging conversations with policyholders.
  • Ability to work independently and collaboratively within a professional team.
  • Proficient in the use of technology.

If you possess the relevant experience and are interested in joining a forward-thinking company that prioritizes employee development, we encourage you to consider this opportunity.

I4 is an equal opportunity employer and welcomes applications from all individuals regardless of gender, marital status, sexual orientation, pregnancy, race, color, ethnic origin, nationality, religion or beliefs, age, political opinions, or trade union membership.

All employment offers are contingent upon satisfactory references, identity verification, and background checks.

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