Motor Claims Handler

3 months ago


Manchester, United Kingdom Auto Claims Assist Ltd Full time

**Roles and Responsibilities**
- Thoroughly investigating liability circumstances on cases, gathering evidence and arguing liability in favour of our customers
- Monitoring the progression of live commenced hire cases
- Monitor the progress of repairs to the customers’ damaged vehicles
- Monitor the progress of claims where customers’ damaged vehicles are deemed total losses
- Updating and liaising with clients, work providers and external parties on the progression of claims
- Managing a claims case load in line with company processes, procedures and SLA’s
- Ensuring an excellent standard of customer service is maintained

**Key Skills & Attributes Required**
- Confident decision maker and problem solver
- Ability to work under pressurised, fast paced environment
- Clear and confident telephone manner and strong written communicator
- Commercial awareness and innovative thinking
- Ability to build, establish and maintain rapport with clients, work providers and external parties
- Positive/proactive approach to problem solving, complaints and difficult clients
- Ability to work individually or as part of a team
- Attention to detail, maintaining accuracy of data input and management information (MI)
- Excellent organisation, time and task management skills

**Benefits**:

- 25 days annual leave
- Extra day off for your birthday
- Seasonal company Party/ Events
- Company pension
- Cycle to work scheme
- Casual dress code
- Pizza and raffle day each month
- Annual bonus
- Free parking
- On-site parking

Pay: £25,000.00-£27,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person


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