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Repair Operations Coordinator
2 months ago
Job Title: Repair Operations Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Repair Operations Coordinator to join our team at Great Places. As a key member of our operations team, you will be responsible for delivering excellent customer service and ensuring the efficient scheduling and allocation of repair jobs.
Key Responsibilities:
- Deliver excellent customer service and right first time repairs through effective planning and resource scheduling of repairs jobs.
- Liaise with the call centre and on-site repair colleagues to maximize productivity and increase customer satisfaction.
- Monitor and manage operative diaries to maximize productivity and ensure that daily/weekly planning of all works is controlled and managed effectively.
- Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job.
- Review, monitor, and manage travel distance and time between jobs allocated to each operative to increase operative productivity.
- Utilize data to assess improvements and implement actions to reduce time lost and increase overall productivity, driving up overall customer satisfaction.
Requirements:
- Experience in a similar role is desirable.
- Proficiency in using a variety of systems.
- Excellent understanding of providing first-class customer service.
- Strong ability to multitask and ability to juggle conflicting priorities.
- Flexible and adaptable approach to deal with changing requirements.
- Excellent organizational skills and ability to manage a busy workload.
- First-class communication skills.
- Ability to work independently and as part of a team.
- Demonstrate initiative and liaise proactively with internal and external customers.
- Excellent administration skills.
What We Offer:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- Healthcare: auto-enrolled at no contribution level with £1250 of savings available - option to increase and add on family members.
- The Market Place: high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans, and much more.
- Annual Leave: start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Lottery: monthly draw with 1st @ £250, 2nd @ £75, and 3rd @ £50.
- Savings Club: you can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
- Sharing Greatness: our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport: we offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
