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Customer Support Specialist

4 months ago

Ellesmere Port, Cheshire, United Kingdom Travel Innovation Group Full time

Role:
Groups Specialist

Reports to:
Groups Team Leader

Salary:
£21,367, plus weekend pay

Total package:
£26,400 including shift allowance, bonus and pension contribution

Shift pattern: 37.5 hours per week on a rota basis between 08:00 - 19:00, Monday - Friday, plus one Saturday or Sunday in a four week period (09:00 - 17:30 paid at 1.5 x hourly rate).


About the Travel Innovation Group


As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offer a wealth of unique services via our three companies; Lime, Aviate and Calrom.


So what exactly do we do? It all began with our boutique service and market-leading tech, connecting the travel trade with the world's leading airlines and most recognisable travel brands.

Thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services.

What can we say - we've always been innovators at heart


Our offices, people and partners now span the globe, but the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we're looking for exceptional talent to work with us, succeed with us and grow with us.


You'll want to know about the department that our role is in
The department operates between the hours of 08:00 and midnight, Monday to Friday. The breakdown of your normal hours of work will be by agreement with your manager.

The role:

Tasks & responsibilities include:

  • Use a GDS (eg. Amadeus) to check availability, price flight itineraries (manual & CAT35), make bookings, reserve seating, issue tickets, amend/ refund bookings and read booking 'queues'
  • Constructing nett fares
  • Make sound commercial decisions on margins & pricing on a booking by booking basis
  • Work on own initiative without constant supervision
  • Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
  • Develop a good understanding of the market and competition
  • Form close ties with staff within airline partners to strengthen relationships
  • Thrive on delivering an excellent experience with exceptional customer service skills
  • Be a committed, enthusiastic and supportive team member
  • Deliver an efficient and professional service to internal and external customers
  • Maintain high levels of accuracy
  • Work in a positive, proactive and determined manner
Don't worry - we'd love it if you're experienced in travel, but full training is provided if you're new to the industry

Job Types:
Full-time, Permanent

Salary:
£21,367.00 per year

Benefits:

  • Company pension
  • Onsite parking
  • Referral programme
  • Wellness programme

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Ellesmere Port, CH65 9HQ: reliably commute or plan to relocate before starting work (required)

Work Location:
One location