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Customer Support Coordinator

2 months ago

Ellesmere Port, Cheshire, United Kingdom Canal & River Trust Full time
Job Title: Customer Support Administrator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Administrator. In this role, you will be responsible for delivering exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and accurate communication to customers through various channels, including phone, email, and social media.
  • Coordinate events and functions within the waterway, ensuring seamless execution and excellent customer experience.
  • Manage administrative tasks, including post, meeting organization, and equipment maintenance, to ensure efficient operations.
  • Produce high-quality reports that support business needs and maintain accurate records for easy retrieval.
  • Utilize SAP to provide financial and administrative services, ensuring effective ordering and financial processes.
  • Support the effective running of welcome stations across the waterway.
  • Embody the Trust's values and behaviors at all times, promoting diversity and inclusion in all aspects of Trust life.

About You:

  • NVQ Level 2 Business Administration or equivalent.
  • GCSE in Maths and English.
  • Experience in customer service, administration, and SAP.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Confident in the use of MS Office and other software applications.

What We Offer:

  • Competitive salary and contributory DC Pension scheme arrangement.
  • 25 days paid holiday (plus Bank Holidays), increasing to 30 days after 5 years.
  • Annual £200 personal learning and growth award.
  • Free access to specialist counselling and employee benefits.
  • 2 days paid volunteering leave per annum.
  • Free fishing facilities across our canal network.

About Us:

We are the Canal & River Trust, a leading charity that cares for and brings to life 2,000 miles of waterways across England and Wales. We believe that life is better by water and strive to create spaces where local people want to spend time and feel better. Our team is passionate about delivering exceptional customer service and support, and we are committed to representing the diverse communities we serve.