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Service Coordinator

1 month ago

Ellesmere Port, Cheshire, United Kingdom Hiab Full time

At Hiab, we're committed to shaping our industry and inspiring a brighter future. As part of our Service department, we're looking for a highly skilled Service Planner to join our team.

As a Service Planner, you'll play a crucial role in providing administrative support to our CSC activities, ensuring seamless interactions with customers and internal stakeholders. Your exceptional communication skills and ability to work in a fast-paced commercial environment will be invaluable assets in this position.

Main responsibilities include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Liaising with Depots, ASCs, and the Central Service team to manage on-call and service contracts, ensuring efficient day-to-day tasks are completed.
  • Managing and controlling the maintenance service contract process, schedules, and respective administration or documentation.
  • Coordinating with Depots to manage local inventory, parts required for service appointments, and ensuring effective dispatching of engineers.
  • Creating quotes, estimates, and invoices for chargeable work, and assisting in managing profitability and costs for depot operations.
  • Providing technical support and adhering to company processes and procedures, while maintaining a safe working environment.

To succeed in this role, you'll need:

  • GCSE level education.
  • Demonstrable experience in providing exceptional customer service in a fast-paced commercial environment.
  • SAP system knowledge is a plus, but not essential.
  • Excellent IT skills and written and verbal communication skills.
  • Confidence in interfacing with customers, other departments, and stakeholders, and ability to work independently with minimal supervision.
  • Strong team player with flexibility in tasks performed and adaptability in a dynamic environment.

As part of our global organisation, you'll have the opportunity to grow professionally and be challenged with diverse tasks that will help you develop your skills and expertise.