Service Delivery Coordinator
1 week ago
Hiab is a pioneering leader in the industry, driven to write its success story and inspire others. With class-leading products, intelligent services, and innovative digital solutions, the company operates in a rapidly changing world.
We're looking for a skilled Service Planner who will provide administrative support to the CSC activities of the Service department. This position requires liaising with customers to deliver exceptional customer service, responding to breakdowns and servicing enquiries, and adapting to a demanding commercial environment.
The ideal candidate will be based at UK Hiab sites, with occasional travel to other locations. This role involves:
- Responding to customer enquiries for breakdowns and servicing
- Liaising with Depots, ASCs, and Central Service team regarding on-call or service contracts
- Managing day-to-day tasks such as scheduling, service calls, and timesheets for Field Service Engineers
- Dispatching engineers while ensuring all elements of work are completed
- Managing and controlling maintenance service contract processes and administration
- Raising quotes, estimates, and invoices for chargeable work
- Assisting in managing profitability and costs for depot operations
- Providing technical support where possible
- Adhering to Company processes and procedures
- Observing safety procedures and reporting accidents, hazards, or near misses
To succeed in this role, you'll need:
- GCSE level education
- Demonstrable experience in providing excellent customer service in a fast-paced commercial environment
- SAP system knowledge is desirable but not essential
- Good IT skills
- Excellent written and verbal communication skills
- Confidence in interfacing with customers, departments, and stakeholders
- Self-motivation, adaptability, and resilience in a dynamic environment
Salary: £35,000 - £45,000 per annum, depending on experience.
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