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Customer Support Coordinator

2 months ago

Ellesmere Port, Cheshire, United Kingdom Canal & River Trust Full time

Job Title: Customer Support Administrator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Administrator. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and accurate communication to customers through various channels, including phone, email, and social media.
  • Coordinate the organization of events and functions within the waterway, ensuring seamless execution and excellent customer experience.
  • Provide administrative support to the waterway team, including managing post, booking meetings, and organizing occupational health visits.
  • Produce accurate and well-presented reports to support business needs.
  • Maintain accurate and organized systems of records, ensuring easy retrieval and compliance.
  • Utilize SAP to provide financial and administrative services, ensuring effective ordering and management of materials and supplies.
  • Support the effective running of welcome stations across the waterway.
  • Embody the Trust's values and behaviors at all times, promoting diversity and inclusion in all aspects of Trust life.

About You:

  • NVQ Level 2 Business Administration or equivalent.
  • GCSE in Maths and English.
  • Experience in customer service and administration, with a proven track record of delivering excellent customer experiences.
  • Proficiency in MS Office, including Word and Excel.
  • Excellent communication and interpersonal skills, with the ability to work well under pressure.
  • Confident and professional demeanor, with a strong focus on customer satisfaction.

What We Offer:

  • Competitive salary and contributory pension scheme.
  • 25 days paid holiday, increasing to 30 days after 5 years.
  • Annual personal learning and growth award.
  • Free access to specialist counseling services.
  • Access to employee benefits, including store discounts and boating holiday discounts.
  • 2 days paid volunteering leave per annum.
  • Free fishing facilities across our canal network.

About Us:

We are the Canal & River Trust, a leading charity dedicated to transforming our canals and rivers into vibrant spaces where local people want to spend time and feel better. We believe that life is better by water, and we're passionate about creating a diverse and inclusive workforce that reflects the communities we serve.