Customer Support Coordinator
7 hours ago
Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Administrator. In this role, you will be responsible for delivering exceptional customer service and support to our customers, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Provide timely and accurate communication to customers through various channels, including phone, email, and social media.
- Coordinate the organization of events and functions within the waterway, ensuring seamless execution and excellent customer experience.
- Provide administrative support to the waterway team, including managing post, booking meetings, and maintaining accurate records.
- Produce clear and concise reports to support business needs, utilizing data and analytics to inform decision-making.
- Maintain accurate and well-organized systems of records, ensuring easy retrieval and access to information.
- Utilize SAP to provide financial and administrative services to the waterway, ensuring effective ordering and management of materials and supplies.
- Support the effective running of welcome stations across the waterway, ensuring a positive customer experience.
- Embody the Trust's values and behaviors at all times, promoting diversity and inclusion within the organization.
About You:
- NVQ Level 2 Business Administration or equivalent.
- GCSE in Maths and English.
- Experience in customer service, administration, and SAP.
- Excellent communication and interpersonal skills, with the ability to work well under pressure.
- Confident in the use of MS Office software, with a strong attention to detail.
What We Offer:
- Competitive salary and contributory DC Pension scheme arrangement.
- 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
- Annual £200 personal learning and growth award.
- Free access to specialist counselling services.
- Access to a range of employee benefits, including store discounts and boating holiday discounts.
- 2 days paid volunteering leave per annum.
- Free fishing facilities across our canal network.
About Us:
The Canal & River Trust is a leading charity that cares passionately for our waterways and the people who use them. We strive to represent the diverse communities we serve and welcome applicants from all backgrounds.
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