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Customer Support Coordinator

2 months ago

Ellesmere Port, Cheshire, United Kingdom Canal & River Trust Full time
Job Title: Customer Support Administrator

Job Summary:

We are seeking a highly organized and customer-focused individual to join our team as a Customer Support Administrator. In this role, you will be responsible for delivering exceptional customer service and support to our customers, providing administrative assistance to the waterway team, and maintaining accurate records and reports.

Key Responsibilities:

  • Provide timely and accurate communication to customers through various channels, including phone, email, and social media.
  • Coordinate events and functions within the waterway, ensuring seamless execution and excellent customer experience.
  • Manage administrative tasks, including post, meeting organization, occupational health visits, training, and equipment servicing.
  • Produce clear and concise reports to support business needs.
  • Maintain accurate and organized records, ensuring easy retrieval and compliance.
  • Utilize SAP to provide financial and administrative services, ensuring effective ordering and notification processes.
  • Support the effective running of welcome stations across the waterway.
  • Embody the Trust's values and behaviors, promoting diversity and inclusion in all aspects of Trust life.

Requirements:

  • NVQ Level 2 Business Administration or equivalent.
  • GCSE in Maths and English.
  • Basic knowledge of working safely.
  • Experience in budget management and SAP.
  • Proven customer service and administration experience.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a professional demeanor.
  • Good personal presentation, especially when interacting with customers.

What We Offer:

  • Competitive salary and contributory DC Pension scheme arrangement.
  • 25 days paid holiday (plus Bank Holidays), increasing to 30 days after 5 years.
  • Annual £200 personal learning and growth award.
  • Free access to specialist counseling services.
  • Access to employee benefits, including store discounts and boating holiday discounts.
  • 2 days paid volunteering leave per annum.
  • Free fishing facilities across our canal network.

About Us:

We are the Canal & River Trust, a leading charity dedicated to transforming our canals and rivers into vibrant spaces where people want to spend time and feel better. We believe that life is better by water, and we're passionate about creating a diverse and inclusive workplace that reflects the communities we serve.