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Customer Service Specialist
2 months ago
Inchcape Retail Limited is seeking a Customer Service Specialist to join our dynamic team. This role offers a competitive salary and a range of employee benefits.
As a key player in our organization, you will be responsible for creating memorable experiences for our customers.
The automotive sector is experiencing a significant shift towards a service-oriented model, and Inchcape is committed to leading this change by enhancing every aspect of the customer journey.
As a Customer Service Specialist, you will represent a prestigious brand, guiding customers through their experience as the initial point of contact in our Retail Centre. Your focus will be on understanding and fulfilling their needs while delivering a premium, customer-centric service.
What We Offer
- Generous annual leave, including public holidays, with additional days based on tenure.
- Exclusive retail discounts to help you save.
- Access to gym memberships, health cash plans, and a cycle-to-work initiative.
- Discounts on vehicle purchases and servicing.
- A flexible pension scheme and a Sharesave plan to enhance your savings.
- Family-friendly policies to support work-life balance.
- A comprehensive wellbeing program for you and your family.
- A recognition system to celebrate your contributions.
- Opportunities for community engagement through volunteering.
Daily Responsibilities
- Engaging proactively with customers to provide assistance and guidance tailored to their needs.
- Creating an inviting retail atmosphere that enhances the customer experience.
- Managing the customer journey to ensure informed decision-making, providing relevant information on products and services in a compliant manner.
- Presenting a clear overview of financing options while adhering to compliance standards.
- Collaborating with the aftersales team to meet the basic needs of our customers.
- Facilitating the test drive experience, including product demonstrations and necessary documentation.
- Working alongside management to secure and process vehicle orders efficiently.
- Coordinating with administrative staff to finalize handover details for vehicle purchases.
- Following up with previous customers to assist with inquiries and reappointments.
Essential Skills and Qualifications
We value your passion for delivering exceptional customer experiences. You do not need to meet every requirement, but the following attributes are essential:
- A commitment to providing outstanding customer service with enthusiasm.
- Strong multitasking abilities with a methodical approach.
- A genuine desire to assist customers and support the team.
- A keen interest in automotive products, staying informed about the latest offerings.
- Attention to detail and excellent communication skills.
Join Our Team
Inchcape Retail Limited is on an exciting growth trajectory. As a leading partner for several prestigious automotive brands, we pride ourselves on our dedicated team of professionals who are committed to delivering exceptional service.
We believe that our success is driven by our talented workforce, which is why we are dedicated to providing excellent career opportunities, comprehensive training, competitive compensation, and support for your personal and professional development.
