Customer Service Representative
11 hours ago
About the Role
We are seeking a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team at Porsche Chester, part of the Sytner Group. As a Sytner Host, you will share your passion for our brand every day and immerse customers in the world of Porsche. Your role will be to welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and be responsible for connecting the diallers to the right department promptly.
About You
You will be the first impression on the phone for our clients and guests, so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom, ensuring each customer and guest feels they have had a uniquely personal and bespoke service. To provide the best service to our customers, we need someone who is a proactive communicator with our management and dealership teams, innovative in their approach to creating experiences, and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and provide exceptional customer service skills.
Key Responsibilities
• Manage incoming calls and direct customers to the correct department efficiently
• Welcome every customer through our doors and offer refreshments throughout their visit
• Proactively manage the experience of whoever visits our showroom
• Provide exceptional customer service skills and collate customer knowledge
• Work a variety of full and part-time flexible patterns, including weekends, to ensure we provide our customers with the highest possible levels of service
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Ellesmere Port, Cheshire, United Kingdom Sytner Group Full time{"title": "Customer Service Representative", "content": "About the RolePorsche Chester is seeking a friendly and enthusiastic Customer Service Representative to join our Welcome team. As a Sytner Host, you will be the first point of contact for our customers, providing a warm and welcoming experience. Your role will involve managing incoming calls, directing...
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Ellesmere Port, Cheshire, United Kingdom Sytner Group Full time{"title": "Customer Service Representative", "content": "About the RolePorsche Chester is seeking a friendly and enthusiastic Customer Service Representative to join our Welcome team. As a Sytner Host, you will be the first point of contact for our customers, providing a warm and welcoming experience. Your role will involve managing incoming calls, directing...
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