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Customer Service Representative

1 month ago


Ellesmere Port, Cheshire, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets, promoting products and services to customers.
  • Maintain a high level of store standards, ensuring a clean and safe environment for customers and colleagues.
  • Process transactions accurately and efficiently, handling customer payments and returns.
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Basic math skills, with the ability to handle cash and process transactions accurately.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Ability to lift and move stock, as required.
What We Offer
  • A competitive hourly rate, with opportunities for career progression and development.
  • A comprehensive training program, including on-the-job training and ongoing support.
  • A fun and supportive work environment, with opportunities to work with a diverse team.
  • A range of benefits, including discounts on Tesco products and services, and access to employee assistance programs.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.