Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Dover Precision Components. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide timely and effective responses to customer inquiries and concerns.
- Work closely with the sales team to ensure customer needs are met and exceeded.
- Develop and maintain strong relationships with customers to drive business growth and retention.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with industry trends and competitor activity to ensure we are providing the best possible service to our customers.
Requirements
- Minimum 3 years of experience in a customer-facing role, preferably in a sales or business development capacity.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficient in MS Office and MRP systems, with the ability to learn new software and systems quickly.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a leading manufacturer of precision components.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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