Customer Service Representative

3 weeks ago


Ellesmere Port, Cheshire, United Kingdom Dover Precision Components Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Dover Precision Components. As a key member of our sales and customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries and concerns.
  • Work closely with the sales team to ensure customer needs are met and exceeded.
  • Develop and maintain strong relationships with customers to drive business growth and retention.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with industry trends and competitor activity to ensure we are providing the best possible service to our customers.

Requirements

  • Minimum 3 years of experience in a customer-facing role, preferably in a sales or business development capacity.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficient in MS Office and MRP systems, with the ability to learn new software and systems quickly.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work with a leading manufacturer of precision components.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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