Customer Service Support

7 days ago


Ellesmere Port, Cheshire, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company is a leading manufacturer of bitumen products in Europe, seeking a temporary receptionist to cover a period of time. This role is ideal for someone with excellent customer service skills and experience in administration.

Main Responsibilities:

  • Meet and greet visitors, ensuring a warm and welcoming experience.
  • Sign in contractors and arrange site inductions, maintaining a safe and secure environment.
  • Alert relevant site members to contractors' arrival, promoting effective communication.
  • Manage incoming calls to the site, providing exceptional customer service.
  • Perform additional general administrative tasks, supporting the team's efforts.

Requirements:

  • Exceptional customer service skills, with a focus on delivering a great first impression.
  • Excellent telephone manner, with a positive and welcoming personality.
  • Previous experience in customer service or administration, with a proven track record of reliability and commitment.
  • Proficient in IT and Microsoft Packages, with the ability to adapt to new systems.
  • Ability to consistently deliver excellent customer service and problem-solving skills.

What You'll Get:

  • Full-time hours, Monday to Friday, 08:00 to 16:00.
  • A competitive hourly rate, including holiday pay.
  • Free on-site parking, making your commute convenient.


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