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Customer Service Manager
2 months ago
We are seeking an experienced and successful Service Reception Manager to oversee our department and ensure our customers receive excellent levels of service, in line with brand expectations.
Key Responsibilities- Lead the Service Advisor Team to deliver exceptional customer service and meet brand standards.
- Mentor and coach team members to improve their skills and capabilities.
- Proactively anticipate and meet the needs and demands of clients.
- Develop and implement strategies to improve customer satisfaction and experience.
- Collaborate with the Head of Aftersales to achieve departmental goals and objectives.
- Proven track record in customer service and team leadership.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Passion for delivering exceptional customer service and driving business results.
- Enhanced holiday entitlement and industry-leading maternity, paternity, and adoption pay.
- Career development opportunities and recognition of long service.
- Discounted car schemes, high street discounts, and discounted gym memberships.
- Cycle to work scheme and one day a year paid voluntary/community work.
We are a leading dealer group representing over 23 prestige vehicle brands across 140 UK dealerships. We pride ourselves on developing talent and building careers, and our colleagues recently scored us an outstanding 89% on our colleague engagement survey.
