Customer Service Liaison

4 weeks ago


Ellesmere Port, Cheshire, United Kingdom Revive Recruitment Full time
Main Job Responsibilities:

As a Customer Service Liaison at Revive Recruitment, you will be responsible for effectively resolving queries received from clients and service providers through inbound telephony and email management. Your day-to-day tasks will involve maintaining service levels of inbound queries and logging these queries from key areas of the role. You will work closely with the Customer Services team and other Operational teams to ensure the overall Customer Service aims and objectives are met and exceeded.

Key Tasks:

• Manage individual workload of inbound telephone calls, emails, and webchat
• Liaise with all relevant parties to provide a satisfactory response
• Update the Case Management system, ensuring latest case information is held on file
• Support the escalations process and liaise with internal departments where appropriate
• Meet service levels as required for specific tasks
• Promote best practice methods
• Make recommendations to management regarding standards, documents, environment, or other improvements
• Perform other tasks as required by management.

Requirements:

This role requires a high level of customer service skills, with the ability to work in a fast-paced environment and manage multiple tasks simultaneously. You will be a strong communicator with excellent interpersonal skills, able to build relationships with clients and internal stakeholders. A proven track record of delivering high-quality customer service is essential for this role.

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