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Customer Service Representative

2 months ago

Ellesmere Port, Cheshire, United Kingdom SGS Full time
Job Overview

As a Customer Service Specialist at SGS, you will be the primary point of contact for both prospective and existing customers, providing exceptional service and support to ensure a seamless customer experience.

Key Responsibilities
  • Record and manage customer interactions and complaints in our database.
  • Acknowledge and allocate customer complaints, initiating follow-up actions to resolve issues.
  • Manage specific retailer relationships and bespoke registration requirements to meet customer needs.
  • Provide cover and support to the customer services function as needed.
  • Chase purchase order requirements and ensure accurate data entry.
  • Establish and understand customer requirements to support them throughout the customer journey.
  • Address customer concerns and resolve issues in a timely manner, with follow-up as necessary.
  • Act as a voice of the customer to ensure our products and services meet customer needs.
  • Continuously review and feedback opportunities to improve internal processes and enhance the customer experience.
Requirements
  • Relevant experience in a similar customer service role.
  • Proficiency in Microsoft Office.
  • Ability to work independently and as part of a team.
  • Strong planning and organizational skills.
  • Flexible attitude to working hours.
  • Excellent communication skills.