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Resident Liaison Officer

3 months ago

Blackpool, Blackpool, United Kingdom Daniel Owen- UK Full time

Contract Type:

  • Permanent
  • Location:
  • Blackpool
  • Industry:
  • Construction
  • Salary:
  • Negotiable
  • REF:
  • KM04_ Contact Name:
  • Kerry Mcmenamin
  • Job Published:
  • about 3 hours ago
    Resident Liason Officer

Blackpool region

£24,000k

Monday - Friday

08:00am - 17:00pm

Key Knowledge

  • Experience of Customer Engagement and improving Customer Satisfaction is essential
  • Proven understanding of Customer Care with particular reference to vulnerable people is essential
  • Demonstrable knowledge and experience of Complaint procedures is desirable
  • A good working knowledge of Microsoft Office Suite is essential

Key Skills

  • Excellent Customer service skills with a can do approach to problem solving is essential
  • Strong interpersonal skills; must enjoy working with people on a personal level, building trust, maintaining confidentiality, be approachable, tactful and diplomatic is essential
  • First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing at all levels is essential
  • A target focussed and financially aware perspective is desirable
  • Excellent planning and organisational skills using logic and objectivity are essential
  • Ability to work on your own initiative, and as part of a team is desirable
  • Must hold a current driving licence, as you will be required to drive is essential

Key Experience

  • Experience of working within a customer services environment is essential
  • Previous experience of working with Local Authorities or Registered Housing Providers is desirable
  • Proven experience of working in a busy environment, and delivering successful outcomes within challenging deadlines is essential
  • Knowledge of Reactive Maintenance Services is desirable

Other Key Information

  • Flexibility regarding travel and working at various sites, and attendance at evening meetings
  • Provide a current Enhanced DBS certificate or undertake one prior to commencement date
  • Full Clean Driving license
  • You must own an Android or IOS mobile phone which you will use as part of your job (BYOD)

INTERESTED?