Emergency Housing Officer

5 months ago

Blackpool, United Kingdom Blackpool Coastal Housing Full time

A fantastic opportunity has arisen for an Emergency Housing Officer to work within the Emergency Housing team and you might be exactly who we’re looking for

**REF 24/266**

**EMERGENCY HOUSING OFFICER (PART-TIME)**

**18.5 hours per week (Monday - Friday)**

**Permanent**

**Scale 6: £29,777 - £31,364 per annum, pro-rata for 18.5 hours**

As a Part-time Emergency Housing Officer you will carry out all aspects of tenancy management, with a specific focus on supporting our homeless clients in our rapidly expanding provision of emergency housing dispersed accommodation settings.

You will be based at one of the emergency housing hostels, but will primarily support our clients living within Blackpool, in our dispersed properties and accommodations located out within the community.

You will be responsible for providing housing-related support to homeless clients with a range of support needs, ensuring their health, safety and wellbeing, including carrying out needs and risk assessments, safety checks of the building and accommodation, collection of charges and all necessary administrative functions. You will liaise with a variety of agencies and assist clients to access appropriate services.

Successful applicants will have experience of supporting vulnerable clients, be confident and self-motivated and have the ability to work independently with mínimal supervision. An understanding of professional boundaries and excellent communication and interpersonal skills are essential.

You will possess good organisational and time management skills, be able to prioritise your own workload and be competent in the use of IT systems, particularly Microsoft Office.

A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential, together with an understanding of customer rights and choices and how to support them. A Chartered Institute of Housing (CIH) qualification, or the willingness to work towards a CIH qualification is desirable.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

- Competitive rates of pay
- 26 days paid annual leave per annum, in addition to 8 bank holidays
- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- An in-house wellbeing program of wellbeing, soci

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