Emergency Housing Officer

6 months ago

Blackpool, United Kingdom Blackpool Coastal Housing Full time

**The role - Ref: 24/331**

**EMERGENCY HOUSING OFFICER**
**Permanent**

**37 hours per week**

**Scale 6 (£29,777 - £31,364 per annum basic salary), plus enhanced payments for weekend and bank holiday working, on a rota basis**

As an Emergency Housing Officer, we are looking for a motivated and dynamic team-player who shares our passion, enthusiasm and commitment to enhancing the life opportunities of vulnerable people here in Blackpool.

Our hostels provide emergency accommodation, specifically for families with support needs and also individuals requiring support, across our various settings, with Emergency Housing Officers at the forefront of providing daily, daytime staffing cover across our hostel provision.

All our hostels are located within relatively close proximity and within no more than a 3 mile radius of each other.

As an Emergency Housing Officer, you will carry out all aspects of tenancy management, within BCH’s hostels and emergency housing dispersed accommodation settings. You will be based at one of the Emergency Housing hostels within Blackpool and will be responsible for the day-to-day management of the accommodation and for providing housing related support to homeless clients with a range of support needs.

You will ensure the health, safety and wellbeing of clients including carrying out needs and risk assessments, safety checks of the building and rooms, collection of charges and all necessary administrative functions. You will liaise with a variety of agencies and assist clients to access appropriate services.

The successful applicants will have experience of supporting vulnerable clients, be confident and self-motivated and have the ability to work independently with mínimal supervision. An understanding of professional boundaries and excellent communication and interpersonal skills are essential.

You will possess good organisational and time management skills, be able to prioritise your own workload and be competent in the use of IT systems, particularly Microsoft Office.

A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential, together with an understanding of customer rights and choices and how to support them. A Chartered Institute of Housing (CIH) qualification, or the willingness to work towards a CIH qualification is desirable.

The post involves some weekend and also bank holiday working, as part of a rota, so flexibility is required, both in terms of working hours and also work location. There are several hostel locations and travel will be required between sites.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee over 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awa

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