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Care & Repair Team Leader

7 months ago

Blackpool, United Kingdom Blackpool Coastal Housing Full time

We currently have a rare opportunity to join this growing service as a Team Leader, supervising the various strands of services delivered across Blackpool

If you can demonstrate a passion and enthusiasm for providing services which support vulnerable people to remain safe and well and living independently at home, and an ability to work in partnership across a wide range of health and public services then we would like to hear from you.

**The role - Ref: 24/337**

**CARE & REPAIR TEAM LEADER**

**Permanent**

**37 hours per week**

**Scale SO1: £32,076 - £33,945 per annum**

We are looking for a Team Leader who shares our passion, enthusiasm and commitment to enhancing the lives of vulnerable residents here in Blackpool.

As Care & Repair Team Leader, you will be responsible for the day to day operations ensuring high quality, effective and efficient service delivery. You will ensure adequate staff cover at all times, provide appropriate support, guidance, coaching, advice and instruction to the team as necessary and assist in the recruitment, induction, training and development of staff.

In addition, you will carry out monitoring and quality checks of the service to ensure compliance with all policies, procedures and performance indicators. You will liaise and contract manage a range of contractors, contribute to the development and implementation of the Team, Department and Corporate Delivery Plan, assisting the Care & Repair Manager in setting targets, monitoring and reviewing to achieve continuous performance improvement.

You must have a minimum of 3 GCSE’s or equivalent, at Grade C/4 or above to include Maths and English. A supervisory or management qualification would be desirable.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just under 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

- **P**ositivity
- **R**espect and Compassion
- **I**ntegrity
- **D**ynamism
- **E**nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people’s lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

- Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
- Option to join the AVC-Wise Shared Cost AVC scheme for additional finances for retirement
- 24/7 Employee Assistance Programme and access to counselling services
- Free annual flu vaccinations and Occupational Health Support
- An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
- Vivup - the employee benefits scheme for discounts on various high street retailers and cy