Neighbourhood Officer

4 months ago

Blackpool, United Kingdom Blackpool Coastal Housing Full time

We currently have a fantastic opportunity to join our Anti-Social Behaviour (ASB) & Neighbourhoods Team, as a Neighbourhood Officer and you might be exactly who we’re looking for

**The role - Ref: 24/293**

**Neighbourhood Officer**

**Permanent**

**Scale 5b (£27,803 - £29,269 per annum)**

**37 hours per week**

The Neighbourhood Officer will assist the ASB and Neighbourhood Team Leader and Manager in the delivery of an effective customer orientated service with particular focus on property condition.

The successful applicant will carry out all neighbourhood-related tasks on your designated area of responsibility, including but not limited to, carrying out property inspections and taking the relevant action (including enforcement when necessary) to bring poor properties back up to a suitable standard.

You will be required to carry out all estate management-related tasks within your designated caseload and co-ordinate and undertake block, garden and site inspections and attend estate walkabouts with other agencies and residents.

The role will also involve dealing with customer enquiries, including face-to-face in their homes on a range of housing issues, including identifying possible breaches of tenancy requiring appropriate action to support tenants either directly or by referral to other agencies. This may also include, where necessary, referring cases to other officers within the Anti-Social Behaviour or Income Recovery Services to enable appropriate enforcement action to be taken.

You will be required to liaise with other departments within BCH, such as identify properties that may be abandoned and advising the Rents Team accordingly and also carrying out pre termination inspections where necessary. This will involve working with the Repairs Team, advising tenants on leaving the property in an acceptable manner and adding recharges where necessary. The role will also develop links with other outside agencies such as social services and mental health services.

The post holder will possess good verbal and written communication skills, including the ability to instigate difficult conversations, being clear on reasons, objectives whilst remaining empathetic and being able to record information in appropriate formats effectively, accurately and concisely between tenants, colleagues and external agencies.

Experience of assisting individuals with a wide range of challenging needs, a commitment to working with vulnerable people and the ability to work in a supportive and empathetic manner whilst empowering and promoting independence is essential, along with experience of working in a customer service role.

Applicants must possess 3 GCSE’s (or equivalent) at Grade C/4 or above, to include Maths and English and a qualification in Housing Studies or Customer Care is desirable.

**About Blackpool Coastal Housing**

Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do.

BCH continues to expand its services across many areas and we currently employee just under 200 committed and valued staff.

Our services include an Operations Service providing responsive repairs to our valued tenants, empty homes management and refurbishment/capital works across Blackpool. Supported Housing; including supported living in Sheltered Schemes, Young People’s Resettlement Schemes including Care Leavers and Emergency Housing for those that find themselves homeless. Our Care and Repair Service allows Blackpool residents to remain in their own homes through the Adaptations team providing the necessary aids/adaptations for this to be achieved. The More Positive Together (MPT) and MPT Steps Programmes help provide support to local residents in accessing the employment market, as well as BCH providing typical Housing Service functions of Rents, Lettings, ASB and Neighbourhoods.

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

**BCH is a great place to work**

Every member of staff comes to work here with one vision in mind, “Inspiring People to Build Sustainable Communities” and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship wi

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