Community Training

2 days ago

Blackpool, United Kingdom Great Places Housing Group Full time

**Salary**: Circa £27,000

**Job Type**: Full Time, Permanent
**Location**: Lancashire Region

**Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Reporting to the Contract Performance Specialist the Community Training & Delivery Tutor will be responsible for developing and delivering relevant training on the Business Health Matters programme and other Community Investment initiatives. Working in linewith funders requirements and business needs you will support the Community Investment Team to achieve outcomes for customers and those living in our communities. You will help drive forward the Great Places community learning offer, bringing on relevant partnersand useful links
**PURPOSE OF THE ROLE**:

- To seek employment opportunities through employer engagement for ESF Funded contract
- To support employers to offer physical and mental health solutions for their workforce via funded contract
- To deliver specific Work Place Health Champion Training
- To support wider training delivery ambitions

**KEY RESPONSIBILITIES**:

- To deliver the Business Health Matters training programme within Lancashire
- To promote the Classroom based /Skills programmes to learners.
- To drive referrals to the BHM programme through promotion where possible and key employer engagement
- To contribute to the development of the Great Prospects training academy
- Responsible for any relevant paperwork/digital information required for each programme.
- Responsibility for managing content of courses and delivery
- To attend progress meetings for BHM and advise of any improvements/amendments to the programme to increase productivity and participation.
- To engage with SME’s across Lancashire to seek opportunities and offer support to their existing workforce in line the programme objectives
- To signpost customers to trusted partners or external agencies where more complex advice and guidance is required and is beyond the remit of the role.
- To understand the measures that relate to effective service delivery, ensuring the collation and recording of accurate data.
- To use data and evidence to spot trends and patterns, carrying out detailed analysis to present a detailed picture which demonstrates the outcomes realised and performance against objectives and the Community Investment model, as well as measuring the impactand highlighting the contribution made.
- To use labour market intelligence across the regional geography to understand trends in employment and assess potential impact or opportunities for customers and / or communities in which we work.
- To develop effective working relationships with a range of external stakeholders to ensure appropriate referral routes and funded provision for customers across the Customer Services Directorate.
- To attend external and relevant meetings or events, for example jobs fairs, open days etc.
- Work within the Community Investment model for the Community Investment team, focussing on delivering to purpose and adhering to the principles.
- To keep up to date with any legislative, policy or regulatory changes, assessing the impact on customers and communities.
- To manage effectively any associated budgets for the role and ensuring any financial assistance for customers is allocated in line with criteria set.
- To ensure that Great Places systems are accurately updated in a timely manner for all contacts and customers.
- To ensure safeguarding concerns are dealt with promptly and inline with guidelines and appropriate action is taken.
- To ensure all customer complaints / issues are recorded and responded to in a timely manner.

**QUALIFICATIONS & PROFESSIONAL MEMBERSHIPS**:

- Relevant training/ tutor Qualifications
- Clear evidence of previous training delivery experience
- Qualified to minimum GCSE grade C or equivalent in English and maths

**EXPERIENCE & SKILLS**:

- Use of full range of Microsoft Office
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills
- An ability to work in uncertainty
- Ability to work flexibly and when needed outside normal working hours
- Organisation and ability to time-manage work load
- Able to deliver a high standard of customer service
- The ability to develop and project a positive image of Great Places through personal, written and oral skills
- Experience of working in an employment and skills related field and / or Welfare to Work sector is essential for this role
- Working knowledge of issues facing social housing customers and neighbourhoods
- Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence
- Experience of working in a customer focussed environment, with a proven ability of delivering a high standard of customer service
- Able to demonstrate knowledge on current issues and an awareness of up and coming national and regional programme or policy changes within the employment and skills sector

**PERSONAL ATTRIBUTES**:

- An ability to work in uncertainty
- Ability to work as part of a team as well as on own initiative
- Commitment to work in partnership with others for the benefit of Great Places
- Ability to work flexibly and when needed outside normal working hours
- Commitment to coaching and relationship management
- Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required
- Be inquisitive and confident in acting on own personal curiosity
- Have a non judgemental approach, being respectful of others and trustworthy in character
- Ability to establish networks and local knowledge, and connect with local partners that will help meet customer needs

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