Warranty Administrator

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Mercedes-Benz of Edinburgh Newbridge Full time

Warranty Administrator

Mercedes Benz of Edinburgh Newbridge

Salary up to £26,000 + bonus (OTE £32,000)

Colleague Benefits:

  • Enjoy your birthday off on us every year


Colleague Discount
  • We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • Industry leading training and development opportunities.
  • Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.


Generous Holiday Allowance
  • Your free time matters to us We give all our employees up to 40 days annual leave each year.


Your Family Matters
  • As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
  • Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping


Colleague Referral Bonuses
  • Earn £1000 by referring a friend or family member to work for us.


Vehicle Introduction Bonus
  • Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
  • Up to 5 study days off per annum, plus time off for any exams.

Role Overview:

  • Receive all job cards with agreed warranty items and input all claims details.
  • Identify from warranty returns, parts for return and those for disposal, informing parts department of action required.
  • Check any claims rejected and resubmit errors or in conjunction with Aftersales Manager.
  • Return documentation for rejected warranty items for recosting to Aftersales/ Service Manager.
  • Liaise with the Accounts Department to reconcile monthly credits with any outstanding amounts claimed.
  • Ensure that the image and levels of customer service within the department is in line with company standards.
  • Ensure that all customer complaints are dealt with both speedily and effectively.

Salary:
Up to £26,000.00 per year

Schedule:

  • Monday to Friday
  • Weekend availability

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

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