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Warranty Administrator

3 months ago

Edinburgh, Edinburgh, United Kingdom Eastern Western Motor Group Full time

Warranty Administrator

Eastern Western Motor Group

Salary up to £26,000OTE £33,000

Colleague Benefits:

  • Enjoy your birthday off on us every year
  • Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • Industry leading training and development opportunities.
  • Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
  • Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
  • Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
  • YourDISCOUNTS is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
  • Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
  • Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
  • Up to 5 study days off per annum, plus time off for any exams.

Role Overview:

  • Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers produce warranty invoice and transmit to warranty provider manufacturer ensuring that all claims are transmitted.
  • Identify from warranty returns parts for return and those for disposal informing parts department of action required.
  • Check any claims rejected and resubmit errors or in conjunction with Aftersales Manager investigate and advise why rejected.
  • Return documentation for rejected warranty items for recosting to Aftersales Service Manager.
  • Ensure good filing control system processes are in place and adhered to.
  • Participate and comply with warranty audits.
  • Liaise with the Accounts Department to reconcile monthly credits with any outstanding amounts claimed.


At Eastern Western Motor Group, we believe its all about quality of life and finding a happy balance between work and family.

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training.


  • Receive all job cards with agreed warranty items and input all claims details i.e. labour item codes and parts numbers produce warranty invoice and transmit to warranty provider manufacturer ensuring that all claims are transmitted.
  • Identify from warranty returns parts for return and those for disposal informing parts department of action required.
  • Check any claims rejected and resubmit errors or in conjunction with Aftersales Manager investigate and advise why rejected.
  • Return documentation for rejected warranty items for recosting to Aftersales Service Manager.
  • Ensure good filingcontrol system processes are in place and adhered to.
  • Participate and comply with warranty audits.
  • Liaise with the Accounts Department to reconcile monthly credits with any outstanding amounts claimed.
  • Ensure that the image and levels of customer service within the department is in line with company standards.
  • Ensure that all customer complaints are dealt with both speedily and effectively and that any unresolved problems are referred to the job holderAndrsquo;s immediate supervisor or Aftersales Manager.
  • Ensure that within their area of operation all Company and Trade Associations policies procedures and minimum standards are met and that all statutory requirements including trading standards fire health and safety are adhered to.
  • Handle all internal and external customers and suppliers with courtesy and ensure Core Processes are delivered to all contacts.
  • To provide backup cover for the Service Reception if required.
  • Assistance with any other task as directed.
    What are we looking for?

In addition, we offer first class employee benefits scheme such as:

  • Enjoy your birthday off on us every year
  • Staff Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
  • Cashpoint Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
  • Generous Holiday Allowance Your free time matters to us We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service
  • Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
  • Giving Back We are proud to support charities and organisations that work to improve