Customer Liaison Assistant X2
6 months ago
**Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits**
With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes, let us tell you why
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people.
We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?
**Due to continued success and future business growth, we have an exciting opportunity for two Customer Liaison Assistant’s to join our customer service team based in Edinburgh, Scotland.**
**The Role**
**Are you organised, customer focused and possess excellent administration skills?**
**Do you have experience of complaint handling within a customer service environment?**
**If the answer is yes, then look no further, your next career could be with us**
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.
**Key duties and requirements**
Joining the team as Customer Liaison Assistant, you will be responsible for but not limited to;
- Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
- Providing administrative support to the Customer Service Department.
- Checking invoices and forwarding for payment.
- Preparing, collating, and providing defect reports.
**Who are we looking for?**
You will also need to be highly organised and possess the following;
- Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
- Experience of working within a complaint’s environment previously with a key focus on customer experience.
- Flexible and adaptable to changing requirements.
- Good verbal and written communication.
- A basic understanding of Customer Service.
- Numerical and Literacy skills.
**What will you get in return?**
- Discretionary bonus
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform
**If this sounds like you, join us and be a part of Avant’s future success
-
Customer Liaison Assistant
2 months ago
Edinburgh, United Kingdom CV-Library Full timePeace Recruitment are recruiting on behalf of a leading housebuilder based in Edinburgh who is looking for a Customer Liaison Assistant to join their team. This is an exciting opportunity for a proactive and customer-focused individual with housebuilding experience to contribute to delivering exceptional customer service across new home developments. Key...
-
Customer Service Liaison
3 weeks ago
Edinburgh, Edinburgh, United Kingdom McCarthy Stone Full timeAbout the Role:We are seeking a Customer Service Liaison to provide exceptional support to our homeowners across various developments in the East of Scotland. This role involves stepping in to manage day-to-day operations, ensuring seamless service delivery and continuity of our high standards.Key Responsibilities:Manage day-to-day operations at multiple...
-
Catering Assistant x2
1 week ago
Edinburgh, United Kingdom Midlothian Council Full timeJob Vacancy KNOWLEDGE The knowledge for the post is acquired through either on or off the job training and experience. Once in post the Jobholder is required to gain the elementary food hygiene certificate. CLOSING DATE - Sunday 8th December INTERVIEW DATE – Tuesday 17th December Job Advert Position Title: Catering Assistant x2 ...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Pontoon Full timeAbout the Role:Pontoon is seeking a dedicated Customer Service Liaison to join our Homes Operations Mortgages New Business Team.The successful candidate will play a vital role in providing an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products.The core purpose of this role is to support our customer...
-
Customer Service Liaison
7 days ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full timeAbout Arnold ClarkWe are a well-established and reputable car dealership with a strong presence in the UK.Job Title: Customer Service LiaisonSalary: £25,000 - £35,000 per annumJob Description:About the RoleWe are seeking an experienced Customer Service Liaison to join our team at our Edinburgh Seafield MG branch. In this role, you will be responsible for...
-
Customer Liaison Officer
6 months ago
Edinburgh, United Kingdom A.C. Whyte & Co Ltd Full timeA.C. Whyte and Co. Ltd are actively seeking an experienced Customer Liaison Officer to join our Construction team and play a vital role within our growing business. The appointment of this role is pivotal in maintaining our trusted relationships with clients and residents. **Roles and Responsibilities**: - Attend meetings to understand specific...
-
Customer Liaison Officer
5 months ago
Edinburgh, United Kingdom Opus Utility Solutions Full time**Customer Liaison Officer** About Us Opus is a family run utilities business Main responsibilities: - Overall responsibility of all aspects of customer performance for - Opus Utility Solutions - Manage Customers from development phase through to project completion - Work with the Technical Compliance Manager & Site Manager on designs, arranging meetings...
-
Customer Service Liaison Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Arnold Clark. Full timeAbout Arnold ClarkAt Arnold Clark, we're committed to delivering an exceptional customer experience. Our team of dedicated professionals works tirelessly to ensure that every interaction with our customers is positive and memorable.We're currently looking for a skilled Customer Service Liaison Specialist to join our team in Edinburgh. This is an exciting...
-
Learning Assistant ASN x2
1 week ago
Edinburgh, United Kingdom Midlothian Council Full timeJob Vacancy KNOWLEDGE Evidence of basic literacy and numeracy at Standard Grade General level or SVQ2 in Early Years Care and Education, or National Certificate unit in Childcare & Education, or equivalent competency, to enable the jobholder to communicate effectively with staff and pupils, and provide sensitive support. The jobholder must be...
-
Learning Assistant ASN x2
3 weeks ago
Edinburgh, United Kingdom Midlothian Council Full timeJob Vacancy We are looking for two enthusiastic, positive, nurturing people to join our committed team at Paradykes. The successful candidates will work closely with the Support for Learning teacher and Senior Leadership Team. The role is extremely varied and involves working with individuals and groups of children, supporting learning experiences,...
-
Tenant Liaison Officer
6 months ago
Edinburgh, United Kingdom A.C. Whyte and Co Ltd Full timeA.C. Whyte and Co. Ltd are actively seeking an experienced Tenant Liaison Officer to join our Construction team and play a vital role within our growing business. The appointment of this role is pivotal in maintaining our trusted relationship with clients and residents. Roles and Responsibilities: - Attend meetings to understand specific requirements of...
-
Contract Liaison Officer
6 months ago
Edinburgh, United Kingdom Novus Property Solutions Full time**Contract Liaison Officer** **Based**: Whitburn office; With site bases around Edinburgh and surrounding areas - working Monday to Friday 40 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building...
-
Contract Liaison Officer
5 months ago
Edinburgh, United Kingdom Novus Property Solutions Ltd Full time**Contract** **Liaison Officer** **Based**: Whitburn office; With site bases around Edinburgh and surrounding areas working Monday to Friday 40 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building...
-
Contract Liaison Officer
5 months ago
Edinburgh, United Kingdom Novus Property Solutions Full time**Based**: Whitburn office; With site bases around Edinburgh and surrounding areas - working Monday to Friday 40 hours per week** Our **Contract Liaison Officers** sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are...
-
Customer Service Liaison
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Ganymede Solutions Ltd Full timeAbout the RoleGanymede Solutions Ltd is seeking a dedicated Customer Mobility Support Assistant to join their team at Edinburgh Station over the Christmas holidays. This is an excellent opportunity to develop new skills and gain valuable experience in the railway sector.Your Key ResponsibilitiesProvide information and assistance to passengers during the busy...
-
Customer Service Liaison
2 weeks ago
Edinburgh, Edinburgh, United Kingdom World Courier (UK) Ltd Full timeAt World Courier (UK) Ltd, we're seeking a highly skilled Customer Service Consultant to join our team in Edinburgh.Company OverviewWe are a leading logistics company with a global reach and a commitment to delivering exceptional customer service. Our team members are at the heart of everything we do, and we're united in our responsibility to create...
-
Administrative Liaison
3 weeks ago
Edinburgh, Edinburgh, United Kingdom European Tech Recruit Full timeKey Responsibilities:We are seeking a highly skilled Administrative Liaison to join our team as the personal assistant to the Director, coordinating and maintaining day-to-day admin, diary management, handling travel arrangements, event management, document management, and assisting with external relations.About the Role:This is a 12-month PAYE contract,...
-
Customer Service Liaison
4 weeks ago
Edinburgh, Edinburgh, United Kingdom TSB Bank plc Full timeJob Title: Customer Service ConsultantFunction: Branch BankingLocation: Edinburgh – Cameron TollHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisWe are looking for a passionate customer experience professional who can make a real difference to our customers and communities. As a Money Confidence Expert, you...
-
Community Support Liaison Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Right There Full timeWe are seeking a Community Support Liaison Specialist to join our team at Right There, a charity dedicated to providing tailored support for people in need. Our ideal candidate will have relevant experience working with vulnerable individuals, knowledge of housing and welfare benefits, and excellent organisational skills.As a Community Support Liaison...
-
Client Services Liaison
5 days ago
Edinburgh, Edinburgh, United Kingdom JLL Full time**About the Role:**We are seeking a skilled Customer Service Ambassador to provide exceptional client and visitor care at our JLL location. As a key member of our team, you will be responsible for delivering high-quality guest services, ensuring seamless interactions between clients and hosts, and exceeding customer expectations.**Key...