Customer Service Liaison

1 month ago


Edinburgh, Edinburgh, United Kingdom TSB Bank plc Full time

Job Title: Customer Service Consultant

Function: Branch Banking

Location: Edinburgh – Cameron Toll

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

We are looking for a passionate customer experience professional who can make a real difference to our customers and communities. As a Money Confidence Expert, you will help personal and business customers build confidence in using the different ways they can bank with TSB.

Key Responsibilities:

  1. Provide exceptional customer service in person, through video calls, and over the phone.
  2. Help customers understand and get the most from their channels of choice.
  3. Be responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services.
  4. Go the extra mile and offer customers financial support that might even change their lives.
  5. Build a great relationship with customers, adding that personal touch and making them feel that TSB is the only bank for them.

Requirements:

  • Be great with people and have a flair for understanding what customers need.
  • Have excellent communication and problem-solving skills.
  • Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
  • Embraces Digital and be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.

Benefits:

  • Base salary of £23,200 from day one.
  • Excellent benefits package, including a cash allowance of £2,088, variable pay award, company pension, and private healthcare.
  • 25 days holidays (plus bank holidays).

We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.



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