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Customer Care Coordinator

2 months ago

Edinburgh, United Kingdom Peace Recruitment Full time

Peace Recruitment is working with one of the busiest volume house builders in Scotland and due to an increased workload, are looking to recruit for a Customer Service Advisor to be based out of head office in Edinburgh.

**Role includes**;
- Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
- Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
- Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home.
- Provide administrative support to the Customer Service Department.
- Check invoices and forward for payment.
- Prepare, collate and provide defect reports.
- Any other duties as reasonably requested.

**Experience, Qualifications and Skills;**
- Experience of working in a demanding and fast paced customer service environment.
- Ability to work independently, prioritise work and take initiative.
- Flexible and adaptable to changing requirements.
- Excellent communication skills, both written

**Please follow link to apply.**

Application deadline: 29/02/2024
Reference ID: 45566
Expected start date: 19/02/2024

**Job Types**: Full-time, Temporary contract, Temp to perm, Freelance
Contract length: 6 months

**Salary**: £15.00-£16.00 per hour

Expected hours: 35 per week

**Benefits**:

- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 3 years (required)

Ability to Commute:

- Edinburgh (required)

Work Location: In person

Application deadline: 29/02/2024
Reference ID: 46233
Expected start date: 04/03/2024

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