Customer Service Coordinator

7 months ago


Edinburgh, United Kingdom Fruits in the City Full time

Fruits in the City has been successfully supplying the office market across central Scotland for over 13 years with fresh fruit boxes, healthy snacks, milk and more.

Our customer’s experience is key for us, and we take great care in ensuring customer satisfaction throughout.

We are looking for an experienced Customer Service Coordinator/Business Development executive (combined role) to join our team and lead our customer satisfaction.

**Please note: this role is WFH but must be able to commute for regular in office catch ups. 1-2 times per month (Edinburgh).**

**Responsibilities**:

- Overall accountability for customer satisfaction and client retention
- Ensuring that all customer queries and requests are dealt with promptly and communicated with internal teams
- Management and resolution of customer complaints promptly and to the customers satisfaction. Ensuring the issue is flagged and addressed by internal teams
- Initiative-taking customer check-ins and product upselling
- Supporting the onboarding of new customers
- Retaining customers who may be looking to leave
- Regular reporting to MD on any customer concerns and customer satisfaction levels as a whole
- Looking into and researching new potential products/services we could offer customers

**Requirements**:

- A minimum of 5 years customer service / business development experience
- Efficient organizational skills and diligence
- Be a key team member
- Possess strong phone, written and verbal communication skills.
- Working independently and as a team member
- Ability to use Office 365 - Excel, Outlook, Word

**Benefits**:

- Competitive hourly rate of pay £16 per hour.
- Working from home - must have the ability to attend the office 1-2 times per month.
- Employee free fruit
- Full training in place

**Job Types**: Part-time, Permanent

**Salary**: £15.00 per hour

Expected hours: 15 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- How many years of Business Development experience?

**Experience**:

- customer service: 5 years (required)

Work Location: Hybrid remote in Edinburgh



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