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Recovery Officer

3 months ago

Oldbury, Sandwell, United Kingdom JoRecruitment Limited Full time £15

JOB TITLE:
Income Recovery Officer

JOB TYPE:
Temp

PRIMARY INDUSTRY:
Public Sector

ADDITIONAL INDUSTRIES:
Accountimg/Finance/insurance and Social Care

PRECISE LOCATION:
Oldbury

DISPLAY LOCATION:
Oldbury

SALARY:
£15.17 per hour

START DATE:

ASAP

DURATION:
6-12 months

JOB DETAILS:

Working on behalf of a local authority, JO Recruitment are looking for Housing Disrepair Claims Manager on an ongoing basis.

Based in Oldbury, full time 37 hours per week Monday to Friday paying £15.17 per hour PAYE; which is equivalent to £29,187 salary.

We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.

Candidates would please be required to have a Social Housing background and additionally experience in Income Recovery/Income Management would be highly beneficial.

The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants.

A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service.

You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.


  • Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
  • A minimum of 2 years' experience of working in a rent arrears recovery/income collection environment
  • Excellent negotiation and communication skills
  • Excellent customer service skills
  • Ability to work with minimal supervision
  • A performance-driven work ethos
  • A desire to help customers to sustain their tenancies
  • Highly organised and understand the importance of attention to detail
  • A good working knowledge of arrears management procedures and processes
  • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
  • A good working knowledge of Universal Credit
  • Knowledge of Local Authority
Please let me know if you are interested in this position and earliest possible start date and forward updated CV for immediate consideration #J-18808-Ljbffr