Jlr

**This is the job**:
**Salary: Up to £35,000 pa plus benefits**

**Hours: Monday to Friday 0900 - 1700**

**Location: Oldbury offices, Birmingham. Hybrid working**

**What will I be doing?**:

- Processing and submitting accurate warranty and goodwill claims on a daily and weekly basis
- Reviewing warranty reporting systems with the Operations Manager and initiating improvements where necessary
- Examining any outstanding warranty debts on the weekly and daily reports and implementing action to ensure their recovery
- Liaising with the Technical Liaison Engineers and Dedicated Technicians to ensure all parts replaced under warranty are retained for the correct period of time, are labelled and made available to manufacturer on request
- Apportioning the costs for disallowed warranty claims and returned parts to the appropriate sources
- Providing support for internal warranty audits
- Liaising with the warranty department within JLR to ensure approval and implementation of any new warranty procedures

**What do I need?**:
**You’ll need to be/have**:

- **A Master communicator**:Able to communicate effectively to customers both inside and outside the AA.
- **A Fixer/Problem Solver **You will revel in utilising your technical expertise to help solve a variety of problems. Whether that’s fixing a warranty related issue or using your analytical skills to spot trends to stop re-occurring faults in their tracks. You’ll be the JLR solution expert that keeps things ticking
- **Process Driven**:You’ll be able to capitalise on your knowledge of technical systems and process, gained from your demonstrable experience in an automotive manufacturing environment, to keep that continuous improvement going
- **Resilience**:You’ll be dynamic and reliable under pressure, able to work to deadlines and get things done

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, plus 8 bank holidays
- Free AA breakdown membership from day 1
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Work save pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme