Jlr Technical Help Desk Advisor

2 weeks ago

Oldbury, United Kingdom The AA Full time

**Company description**:
**Be Better - Be a part of not one, but two iconic brands**

As our Jaguar Land Rover Technical Advisor for The AA you’ll provide a prestige service to your customers. With your expert knowledge, you’ll provide invaluable assistance to JLR customers, Patrols, Deployment staff and 3rd parties, making sure they get the advice and resources that they need.

In return, your development is important to us, with both AA and Jaguar Land Rover specific training, support and opportunities for development you will have everything you need to achieve your goals.

**This is the job**:
**Salary: Up to £35,000 pa plus benefits**

**Hours: 36.25 hours per week, shifts between 0800 - 2000 Monday to Sunday.**

**Location: Oldbury offices. Hybrid Working**

Our JLR Technical team are growing As our JLR Technical advisor, you’ll be reporting into our Technical Liaison engineer alongside 3 other dedicated professionals. Your laser focus on JLR technologies, and our additional training mean you’ll quickly be the go-to expert for Patrols and customers for JLR fixes.

**What will I be doing?**:

- Providing technical support, advice and repair methods to our roadside patrols, indoor deployment teams and customers enabling vehicles to be repaired at roadside
- Utilising your detail knowledge of Automotive technology you will identify correct resourcing or repair opportunities to supply an efficient and where appropriate, a cost saving solution
- Ensuring data is recorded accurately on the appropriate database to assist with providing detailed management information

**What do I need?**:
**You’ll need to be/have**:

- **Mechanical Qualifications**:You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry
- **A Fixer/Problem Solver**:You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
- **A master communicator**:Taking complex technical information and communicating it in a simple and effective way is your superpower You’ll give customers and Patrols the confidence that whatever the issue, you can help them
- **Flexible**:Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.

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