Automotive Technical Helpdesk Advisor

4 weeks ago

Oldbury, United Kingdom The AA Full time

**Company description**:
**Location**: Oldbury

**Salary**: £35,000 per annum + up to 10% Annual Bonus

**Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too.

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As an Automotive Technical Helpdesk Advisor, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support, and development opportunities.

LI-THEAA #LI-Onsite

**This is the job**:
Being a part of our AAmazing Technical Help Desk team, you will provide advice, information and support to our AA Customers and Patrols - so whether it is a light on the dashboard, or a customer has broken down, you’ll be there to help keep them on the right road.

You’ll support our Customers by discussing and assessing their enquiry to see whether you are able to resolve prior to a Patrol rescuing.

Ready to be a superhero for the superheroes?

**What will I be doing?**:

- Liaise with AA members, repairing workshops and Roadside Patrols to support broken down vehicles being repaired quickly and efficiently
- Provide technical advice to AA members in both live and non-live breakdown situations to prevent the unnecessary deployment of Roadside Patrols
- Allocate appropriate resources to roadside breakdowns
- Assist our AA members via phone professionally and efficiently to ensure we retain a high-standard customer satisfaction rate
- Record all enquiries on the appropriate database to assist with providing detailed management information

**What do I need?**:

- Level 2 City & Guilds or NVQ in Motor Vehicle Maintenance/Repair
- Motor vehicle service & repair experience
- Motor vehicle fault diagnosis experience
- Customer focused with the ability to translate complex technical information clearly and concisely in a professional manner
- Ability to demonstrate a high level of customer care during a breakdown situation

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA, you will join and learn within a team that’s as driven as they are supportive and have access to a range of benefits including:

- Free AA breakdown membership from day one, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Exclusive EV discount scheme
- Diverse learning and development opportunities to support you to progress in your career
- Access to employee inclusivity networks
- Optional Critical Illness Insurance cover available to all AA Colleagues

LI-HH

  • Automotive Technical Advisor

    4 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Automotive Technical Advisor **Location**: On-site Oldbury **Grade**: L7L **Salary**: £32,441.72 & Annual Bonus **Hours**: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend. Solution bringers. Day makers. Extra milers. We are the AA. And...

  • Automotive Technical Advisor

    3 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Automotive Technical Advisor **Location**: On-site Oldbury **Salary**: £33,749.88 + Annual Bonus **Hours**: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend. Solution bringers. Day makers. Extra milers. We are the AA. And we keep...

  • Automotive Technical Advisor

    3 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Automotive Technical Advisor **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shifts between 7am-8pm, including weekends Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and trusted...

  • Automotive Technical Advisor

    3 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Job Title**: Automotive Technical Advisor **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too. Solution bringers. Day makers. Extra milers....

  • Automotive Technical Advisor

    2 weeks ago

    Oldbury-on-Severn, South Gloucestershire, United Kingdom The AA Full time

    Company description:Job Title: Automotive Technical AdvisorLocation: On-site OldburyGrade: L7LSalary: £32,441.72 & Annual BonusHours: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone's show on the...

  • Automotive Technical Advisor

    2 weeks ago

    Oldbury-on-Severn, South Gloucestershire, United Kingdom The AA Full time

    Company description Job Title: Automotive Technical AdvisorLocation: On-site OldburyGrade: L7LSalary: £32,441.72 & Annual BonusHours: Predominately Monday - Friday, rotating shifts between 07:00 - 20:00. You will also be required to work the occasional weekend.Interviews taking place W/C 23rd JanuarySolution bringers. Day makers. Extra milers. We are the...

  • Automotive Technical Advisor

    2 weeks ago

    Oldbury-on-Severn, South Gloucestershire, United Kingdom The AA Full time

    Company description:Job Title: Automotive Technical AdvisorLocation: OldburySalary: £35,000 per annum + up to 10% Annual BonusHours: Rotational shifts between 7am-8pm, including weekendsAssuming The AA is just about roadside help? There's more to us than meets the eye.The AA is one of the UK's most well-known and trusted brands. We provide a range of...

  • Automotive Technical Advisor

    2 weeks ago

    Oldbury-on-Severn, South Gloucestershire, United Kingdom The AA Full time

    Company description:Job Title: Automotive Technical AdvisorLocation: OldburySalary: £35,000 per annum + up to 10% Annual BonusHours: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too.Solution bringers. Day makers. Extra milers. We are the AA. And we keep...

  • Jlr Technical Help Desk Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Be Better - Be a part of not one, but two iconic brands!** As our Jaguar Land Rover Technical Advisor for The AA you’ll provide a prestige service to your customers. With your expert knowledge, you’ll provide invaluable assistance to JLR customers, Patrols, Deployment staff and 3rd parties, making sure they get the advice and...

  • Vwg Technical Helpdesk Advisor

    2 weeks ago

    Oldbury, United Kingdom The AA Full time

    **What will I be doing?**: **You’ll be**: - **A communicator**: You ensure that your customer is completely taken care of. You use your technical expertise taking the time to explain sometimes complex mechanical checks simply competently and effectively to your customer; always providing the best service - **The lynch pin**: You are the point of contact...

  • Parts Advisor

    4 weeks ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Parts Advisor

    4 weeks ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Parts Advisor

    1 month ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Parts Advisor

    1 month ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades. Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich. The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and emailSupporting and advising on commercial vehicle partsProcessing...

  • Customer Service/administration/marketing

    3 weeks ago

    Oldbury, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

    Best Turbos is a well-known, reputable engineering company in Oldbury specializing in remanufacturing and fitting turbochargers as well as servicing vehicles. We are professional, customer-centric, supportive, familly atmosphere, and our goal is to business grow along with customer satisfactions and company reputation. Our work environment includes: Modern...

  • Customer Service Parts Advisor

    2 weeks ago

    Oldbury, United Kingdom Jonathan Lee Recruitment Ltd Full time

    We have been manufacturing, sourcing and distributing automotive parts for three decades.  Now recruiting a full time permanent, Parts Advisor to join our busy team in West Bromwich.  The ideal parts advisor, will enjoy :- Being the first point of contact for all sales enquiries by phone and email Supporting and advising on commercial vehicle...

  • Vehicle Breakdown Technical Advisor

    3 weeks ago

    Oldbury, United Kingdom The AA Full time

    **Company description**: **Location**: Oldbury **Salary**: £35,000 per annum + up to 10% Annual Bonus **Hours**: Rotational shift pattern covering the hours between 7am-8pm. As motoring never stops, you will also need to be available to work rotational weekends too. Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show...

  • Customer Advisor

    4 days ago

    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Department**: Electric Vehicle Support - Customer Advisor **Salary**: £24,500 **Location**: Oldbury **Workstyle**: Office Based (Resident Working) **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45. As an EV Support Customer Advisor in our Oldbury office, you’ll join...

  • Sales / Customer Service Advisor

    4 weeks ago

    Oldbury, United Kingdom Euro Car Parts Full time

    **Sales / Customer Service Advisor - Oldbury** 44 hours per week, working Hours between 8am and 6pm Monday to Friday and alternate Saturdays 8am-2pm **Are you what we need?** We are looking for customer focused individuals who pride themselves on delivering the right solutions for the customer every time. We have a diverse customer mix, from trade to retail...

  • Customer Service Advisor

    4 weeks ago

    Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...